At a Glance
- Tasks: Support HR queries and manage employee lifecycle processes in a dynamic environment.
- Company: Bradford Children and Families Trust, dedicated to making a difference in the community.
- Benefits: Generous leave, excellent pension, health support, and career development opportunities.
- Other info: Hybrid working model with a commitment to equal opportunities and diversity.
- Why this job: Join a passionate team and help shape the future for families and children in Bradford.
- Qualifications: Experience in HR support, strong communication skills, and a customer-focused mindset.
People Officer Salary: Band 8, SCPs 17 - 22 - £31,022 - £33,699, Permanent, 37 hours per week, Based in Sir Henry Mitchell House, Hybrid – minimum 2 days per week based in the office, you may be required to cover other days during busy times or covering absences. Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive. We are fully committed to equal opportunities and we welcome applications from all backgrounds.
About the Role
As our Trust continues to grow and evolve, so too does our People Team, enabling us to better support the strategic objectives of the organisation. This exciting opportunity has arisen following the promotion of the current post holder, creating a vacancy for a People Officer to join our dedicated and forward-thinking team. The People Officer is the primary point of contact for colleagues seeking assistance with HR related queries relating to policies, procedures and systems. This role is integral in providing exceptional customer service and ensuring that employee needs are met efficiently and effectively. Answering email enquiries and managing end to end administration of the employee lifecycle, this is a busy role that requires someone with attention to detail and who can work at pace. Our strategic vision and values are upheld across the Trust, fostering a reliable and supportive environment for both staff and the children in our care. Our approach is rooted in restorative and relational practice, fostering trust, mutual respect, and meaningful relationships with children, families, and professionals.
Responsibilities
- Ensure that all queries coming into the help desk email are responded to in a timely manner and completed to resolution as early as possible.
- Answer first line queries coming into the service desk which will encompass employee lifecycle processes.
- Communicate starter, leaver and pension details and changes to terms and conditions to our payroll provider in a timely manner to ensure changes are effective in time for payday.
- Prepare high quality and accurate Contracts of Employment and employment amendment letters to colleagues.
- Complete right to work and DBS checks in a compliant and timely manner.
- Support the talent acquisition team in busy periods with onboarding and compliance checks.
- Maintain accurate electronic employee files.
- Keep fully up to date about the People and Talent Service structure and be clear about which parts of the service deal with employment matters and make referrals appropriately.
- Where a query cannot be closed first time, ensure that it is shared with the right team so that it can be dealt with.
- Contribute to the development and maintenance of service desk procedures so that the advice given is consistent.
- Proactively provide feedback on policy, process, forms and other guidance to ensure that it can be improved based on customer feedback.
- Working under the supervision of People Operations and Reward Manager to support low level employee lifecycle casework and be able to provide general guidance and advice to managers on this level of case working.
- Work with the wider team to ensure that any system changes are fully tested before they go live.
Qualifications
- Experience in a HR support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with electronic systems.
- Ability to manage multiple tasks and prioritise effectively.
- Customer-focused with a dedication to providing high-quality service.
- Detail-oriented and organised.
- Ability to handle sensitive information with discretion and confidentiality.
- Proactive and able to work independently as well as part of a team.
Benefits
- Generous annual leave - 31 days rising to 34 with service, plus bank holidays.
- Excellent Local Government pension.
- Family-friendly policies and enhanced parental leave.
- Health & wellbeing support, including Occupational Health and counselling.
- Professional development and career progression opportunities.
- We are a National Living Wage employer.
Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. To arrange an informal discussion, please contact Angela Dyer, Head of People – angela.dyer@bradfordcft.org.uk
People Officer in Bradford employer: Bradford Children and Families Trust
Bradford Children and Families Trust is an exceptional employer dedicated to creating a supportive and nurturing environment for both staff and the young people in their care. With a strong focus on professional development, employees are encouraged to grow and advance their skills while making a meaningful impact in the community. The Trust fosters a collaborative work culture that values compassion and commitment, making it an ideal place for those passionate about improving the lives of children and families.
Contact Details:
Bradford Children and Families Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land People Officer in Bradford
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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We think you need these skills to ace People Officer in Bradford
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Bradford Children and Families Trust. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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How to prepare for a job interview at Bradford Children and Families Trust
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Bradford Children and Families Trust.
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A full-time HR role at Bradford Children and Families Trust will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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