At a Glance
- Tasks: Support families and children by managing enquiries and referrals in a dynamic team environment.
- Company: Bradford Children and Families Trust, dedicated to making a positive impact in the community.
- Benefits: Generous leave, excellent pension, health support, and career development opportunities.
- Other info: Join a diverse team committed to safeguarding and promoting children's welfare.
- Why this job: Make a real difference in children's lives while growing your skills in a supportive setting.
- Qualifications: Strong communication skills, IT proficiency, and a passion for helping others.
The predicted salary is between 26403 - 28142 £ per year.
Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as its geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive.
We are fully committed to equal opportunities and we welcome applications from all backgrounds.
The Integrated Front Door (IFD) is the first point of contact for enquiries and referrals relating to children and young people made by professionals, families and the public. The IFD brings together the Multi-Agency Safeguarding Hub (MASH) and Early Help Hub in one place to facilitate early, better quality information sharing, analysis and decision-making to safeguard children, young people and families more effectively.
Our Children’s Advisors are the first point of contact within the Integrated Front Door (MASH) of Bradford Children and Families Trust managing our advice line, taking referrals and recording on Liquid Logic - Early Help Case Management System and completing checks on children and families. The Children’s Advisors role harnesses the conversational approach adopted by the Integrated Front Door. Referral and Advice Lines ensure professionals and members of the public can share concerns and seek advice via telephone, designated mailbox and portal around Children within the Bradford District.
Our strategic vision and values are upheld across the Trust, fostering a reliable and supportive environment for both staff and the children in our care. Our approach is rooted in restorative and relational practice, fostering trust, mutual respect, and meaningful relationships with children, families, and professionals.
You’ll also:
- Work as part of a multi-skilled team completing various tasks, primarily dealing with new telephone and email contacts, providing a knowledgeable and personal enquiry service to Trust partners, professionals and the public who wish to make Safeguarding referrals, delivering service for the Integrated Front Door.
- Co-ordinate incoming information requests from Calls and Emails and raise the contacts.
- Be responsible for ensuring data quality and the integrity of management information through the proper use and safekeeping of data and record systems.
- Safeguard the welfare of children and young people through accurate data entry.
- Contribute to the review and development of operational procedures in conjunction with the Social Workers and Management Team.
- Maintain a detailed knowledge of all relevant Legislation and Policies such as GDPR.
- Handle and manage personal, sensitive and confidential information.
To be successful in this role you will need:
- A range of complex IT packages relating to area of work including Microsoft Packages and internal and external information systems.
- Recent telephony experience and previous administrative experience.
- The ability to adopt a process of continual improvement and suggest ways of working more efficiently and effectively to improve service delivery.
- The ability to work as part of a team across a large service area and adapt to areas of increased demand.
- Excellent communication and customer service skills at all levels.
- Excellent attention to detail.
You’ll also be joining an organisation that truly values its people, offering a range of benefits designed to support your wellbeing, growth, and work-life balance, including:
- Generous annual leave - 31 days rising to 34 with service, plus bank holidays.
- Excellent Local Government pension.
- Family-friendly policies and enhanced parental leave.
- Health & wellbeing support, including Occupational Health and counselling.
- Professional development and career progression opportunities.
- We are a National Living Wage employer.
Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. If shortlisted, you will be required to disclose relevant information regarding criminal history prior to interview. A Disclosure and Barring Service (DBS) check including a check against the Children’s barred list, will be carried out on preferred candidates.
To arrange an informal discussion, please contact Business Support Manager Michelle Drake on Michelle.Drake@bradfordcft.org.uk or ring on 07811032958.
Closing Date: 28th June 2026
Interviews: 7th July 2026
Salary Band 6 £26,403 - £28,142 per annum (Actual Salary £13,201 - £14,071 per annum)
Job Reference bradfordcft/TP/652/595
Contract Type Part Time / Permanent
Job Category People & Talent
Location Bradford, United Kingdom
Posted on 15 June, 2026
Customer Service Officer – Children’s Advisor in Bradford employer: Bradford Children and Families Trust
Bradford Children and Families Trust is an exceptional employer dedicated to making a meaningful impact in the lives of children and families within a diverse community. With a strong commitment to employee wellbeing, generous annual leave, and professional development opportunities, staff are supported in their growth while working in a collaborative and respectful environment. Join us in delivering vital services that truly matter, all while enjoying the benefits of a Local Government pension and family-friendly policies.
Contact Details:
Bradford Children and Families Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer – Children’s Advisor in Bradford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bradford Children and Families Trust and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bradford Children and Families Trust and let us see your personality shine through!
We think you need these skills to ace Customer Service Officer – Children’s Advisor in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bradford Children and Families Trust.
Get Familiar with Our Brand:Before applying, take some time to learn about Bradford Children and Families Trust and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bradford Children and Families Trust
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bradford Children and Families Trust.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bradford Children and Families Trust will surely appreciate.
