Business Support Officer in Bradford

Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as its geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive.

We are fully committed to equal opportunities and we welcome applications from all backgrounds.

About the Role

We are looking for a proactive and highly organised Business Support Officer to provide essential administrative and operational support across our Communications and Strategy, Partnerships and Business Planning teams. This is a varied and rewarding role at the heart of the organisation, helping teams deliver key priorities and projects that make a difference to children, young people and families across Bradford. You'll play a crucial role in keeping services running smoothly by coordinating meetings and events, managing logistics, maintaining asset libraries, monitoring shared inboxes, creating resources and supporting content updates across a range of communication channels.

You'll work closely with colleagues across the Trust and with external partners, building positive working relationships and ensuring activities are well organised, efficient and delivered to a high standard. This role is ideal for someone who enjoys providing excellent coordination and administrative support, takes pride in attention to detail, and thrives in a fast-paced environment where no two days are the same.

In return, you'll join a supportive and collaborative organisation committed to helping colleagues develop their skills while contributing to meaningful work that supports children and families in Bradford.

You’ll also:

• Support with event organisation (booking rooms, liaising with venues, coordinating diaries, organising refreshments etc)
• Monitor shared inboxes, respond to routine requests and escalation enquiries as appropriate
• Schedule meetings (including the all-staff call and other key events)
• Liaise with presenters and speakers to confirm availability and coordinate content
• Organise and maintain files, documents and digital assets (including consent forms and the photograph library)
• Use the new starter list to make sure new staff have staff calls in their diary
• Update posters in the frames/noticeboards in SHMH and liaise with other sites/buildings to update and distribute material to support campaigns
• Support colleagues with preparing/formatting presentations, reports and marketing material using branded templates
• Keep internal email distribution lists up to date to support comms activity
• Assist in coordinating and updating the forward plan and channel calendar to support timely and effective delivery of communications activities
• Collect and maintain communications performance data to support reporting
• Support the Communications Team with research as needed (e.g. media distribution lists, local marketing opportunities)
• Assist with social media scheduling, research key words/hashtags and monitor inboxes and direct messages, escalating queries where appropriate
• Order promotional materials and office supplies and coordinate reprint orders and routine printing requests

Strategy, Partnerships, and Business Planning

• Provide meeting support, including coordinating diaries, preparing agendas, setting up for meetings, taking minutes, recording actions, ensuring follow-up activities are completed and undertaking any associated actions as required.
• Update and monitor the policy library
• Support with the creation of resources – for example preparing meeting packs and briefing materials

To be successful in this role you will need:

• GCSE – Level A-C in English and Maths (or equivalent)
• Minimum 2-3 years’ administrative experience in a similar professional services environment
• Experience scheduling meetings, preparing agendas and papers and taking accurate minutes
• Proficient in MS Office (Word, Excel, PowerPoint and SharePoint)
• Ability to demonstrate high levels of accuracy, attention to detail and confidentiality
• Proven experience drafting high-quality written correspondence, reports or content
• Proven experience of prioritising workloads, meeting deadlines and managing competing demands in a fast-paced environment

You will be an organised, enthusiastic and detail-focused individual with strong administrative and coordination skills and the ability to build positive relationships with colleagues, partners and meeting participants. You will have a willingness to learn, adapt and support a wide range of activities across two friendly teams in a fast-paced environment.

You’ll also be joining an organisation that truly values its people, offering a range of benefits designed to support your wellbeing, growth, and work-life balance, including:

• Generous annual leave - 31 days rising to 34 with service, plus bank holidays
• Excellent Local Government pension
• Family-friendly policies and enhanced parental leave
• Health & wellbeing support, including Occupational Health and counselling
• Professional development and career progression opportunities
• We are a National Living Wage employer

Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.