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- Tasks: Support patients in the Urgent Treatment Centre and Emergency Department with care and observations.
- Company: Bradford Teaching Hospitals NHS Foundation Trust, committed to high-quality healthcare.
- Benefits: Flexible shifts, hands-on experience, and a chance to make a real difference in patient care.
- Other info: Opportunities for training and development in a supportive environment.
- Why this job: Join a vital team that ensures patient safety and efficient service delivery in healthcare.
- Qualifications: Experience as a Healthcare Assistant or in a patient-facing role is preferred.
This role is based at Bradford Teaching Hospitals NHS Foundation Trust(BTHFT), covering the Urgent Treatment Centre (UTC) and Emergency Department.The service operates between 08:00 and 00:00, 7 days per week, and shifts (6 or4 hours) will be allocated on a rota basis. Flexibility, including weekends andevenings, is required to meet service needs.
Various shifts and hours available, successful candidates must commit to at least 1 x 6 or 4-hour shift a week as a minimum.
Main duties of the job
Healthcare Assistants(HCAs) working in the Primary Care Streaming Service at the UTC and EmergencyDepartment play a vital role in patient flow, clinical safety, and serviceefficiency. The role includes reception support, patient observations,point-of-care testing, and communication with clinical teams. HCAs are expectedto maintain high standards of professionalism, safety, and confidentiality inline with BCA and BTHFT policies.
Thepost-holder will provide direct support to clinicians and patients byperforming clinical observations, assisting with point-of-care testing, andensuring smooth patient streaming processes. The HCA will monitor patientsafety, act as a chaperone when required, and liaise with both UTC and A&Eteams. They will also play an active role in ensuring efficient communicationacross the department and adherence to safety and data protection protocols.
About us
Bradford Care Alliance (BCA) is a Community Interest general practicemembership organisation founded on partnership working and accountability toour members. The CIC encompasses most practices across Bradford City andDistricts ICB, representing a consistent voice for primary care. We are a keypartner in the wider Bradford District and Craven system, working closely withhealth and social care partners to deliver the vision of Happy, Healthy atHome. Healthcare Assistants are essential to the Primary Care StreamingService, supporting safe, timely, and high-quality care.
Job responsibilities
Receive patients and guide them through thestreaming process.
Collect and escort patients to the UTC asrequired.
Provide a professional, welcoming, andreassuring presence.
Act as a chaperone when necessary.
Observations & ClinicalSupport
Completebaseline observations within 30 minutes of registration and repeat asrequired
Carry outpaediatric observations every 4 hours.
Monitorwaiting patients for safety and escalate concerns appropriately.
Escalateclinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse.
Record andclose patient cases accurately in electronic systems
Point-of-Care Testing(POCT)
Undertakeapproved point-of-care tests in line with training.
Recordresults promptly in patient records.
Liaise withclinical teams if tests indicate the need for admission.
Patient Safety &Protocol Adherence
Adhere to patient influx protocol when demandexceeds safe levels.
Ensure no patient is left without observations formore than one hour.
If leaving the department without HCA cover, pausestreaming and notify GP/Admin team.
Support admin team to ensure reception cover duringbreaks.
Teamwork &Communication
Work effectively with colleagues to ensuretimely patient care.
Share patient responsibility clearly when morethan one HCA is on duty.
Use Cerner initials to identify accountable HCAfor each patient.
Maintain visibility in reception and waitingareas to support workflow.
Information Governance & Data Protection
Useindividual logins for SystmOne and Cerner only.
Recordobservations and POCT under your own name.
Lockcomputers when unattended and never share passwords.
Adhereto BCA and BTHFT information governance and data protection policies.
Restrictmobile phone use to emergencies only.
Training & Development
Participatein training to support ongoing development.
Remainup to date with SOPs and trust policies.
Engagein safety training and clinical updates.
Contributeto a culture of continuous learning and improvement.
Person Specification
Experience
- Experience as a Healthcare Assistant or equivalent patient-facing role.
- Experience in urgent/emergency/primary care settings.
Personal Qualities
- Confidential, discreet, proactive, and able to work under pressure.
- Ability to use initiative and willingness to take on additional tasks.
Skills
- Ability to perform and record patient observations accurately.
- Strong communication and interpersonal skills.
- Strong attention to detail.
- Commitment to patient safety, confidentiality, and teamwork.
- Willingness to undertake role-specific training.
- POCT training and experience.
- Familiarity with SystmOne and Cerner electronic record systems.
Qualifications
- Care Certificate for Healthcare Assistants
- NVQ level 3 Health & Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Healthcare Assistant (PCSS) employer: Bradford Care Alliance
Contact Detail:
Bradford Care Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Assistant (PCSS)
✨Tip Number 1
Network like a pro! Reach out to current or former Healthcare Assistants at BTHFT on LinkedIn or through local healthcare groups. They can give you the inside scoop on what it’s really like working there and might even refer you!
✨Tip Number 2
Be flexible with your availability. Since the role requires shifts at various times, showing that you can work evenings and weekends will make you stand out. Let them know you’re ready to jump in whenever they need you!
✨Tip Number 3
Prepare for the interview by brushing up on your clinical knowledge and patient care skills. Be ready to discuss how you would handle specific scenarios in the Emergency Department. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Healthcare Assistant (PCSS)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience as a Healthcare Assistant. Use keywords from the job description to show that you understand what we're looking for!
Showcase Your Skills: Don’t forget to mention your strong communication skills and attention to detail. These are crucial for the role, so give us examples of how you've used these in past experiences.
Be Professional Yet Approachable: While we want to see your personality shine through, remember to maintain a professional tone. We're looking for someone who can be both friendly and reassuring to patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Bradford Care Alliance
✨Know Your Role Inside Out
Make sure you understand the key responsibilities of a Healthcare Assistant in the Urgent Treatment Centre and Emergency Department. Familiarise yourself with patient flow, clinical safety, and the importance of communication with clinical teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous experience where you've adapted to changing schedules or worked during weekends and evenings. This will demonstrate your commitment to meeting the service needs.
✨Emphasise Teamwork and Communication Skills
As an HCA, you'll need to work closely with other healthcare professionals. Be ready to share examples of how you've effectively communicated and collaborated in past roles. This could include situations where you escalated concerns or supported colleagues during busy periods.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about situations where you've had to monitor patient safety or manage multiple tasks at once. Practising these scenarios can help you articulate your thought process during the interview.