At a Glance
- Tasks: Serve delicious meals and ensure smooth catering operations in a vibrant school environment.
- Company: Bradfield College, a stunning independent school set in beautiful Berkshire countryside.
- Benefits: Full training provided, flexible hours, and transport options available for a small cost.
- Other info: Great opportunity for personal growth in a supportive and engaging environment.
- Why this job: Join a dynamic team and make a positive impact on students' daily experiences.
- Qualifications: No formal qualifications needed; just bring your reliability and teamwork spirit!
The predicted salary is between 22000 - 26000 £ per year.
Working Pattern
40 hours per week, all year round, 5 days out of 7 on a rota basis. Guideline shift patterns of 06:30–15:00 or 11:30–20:00.
Contract
12 months fixed‑term contract – maternity cover.
Department
Catering, primarily based at Bradfield College.
Transport
Provided if required for a small daily cost. Pick‑up points from Reading town to Bradfield College each day and return journey.
Bradfield College & St Andrew’s Berkshire are co‑educational independent boarding and day schools set within 250 acres of stunning Berkshire countryside, combining historic buildings with modern academic, boarding, sports and performance facilities.
The College and school operate seven days a week and remain active year‑round, welcoming pupils, staff, families and guests for a range of purposes.
The Role
Customer Service Assistant in the Catering Team, delivering breakfast, lunch and dinner and ensuring the smooth running of day‑to‑day catering operations while complying with food safety and health and safety requirements.
Key Responsibilities
- Responsible for breakfast, lunch and dinner food service.
- Assist other members of staff to achieve departmental goals.
- Provide willing and positive assistance to colleagues, including other duties as required.
- Attend all relevant training sessions and meetings.
- Ensure compliance with legal and company requirements for fire, safety, health and hygiene.
- Report health and safety issues to line manager, including all accidents and near misses.
- Clean all work areas during and after use and remove all waste to the appropriate area.
- Receive stock, store and check for quality and quantity; ensure all stock is dated and rotated.
- Perform any other reasonable duties as required by manager.
Qualifications / Experience
You do not need formal qualifications to apply – full training will be provided.
- Attributes & Personal Qualities
- Reliable, punctual and well‑organised.
- Able to work independently and as part of a team.
- Flexible and willing to adapt to different tasks.
- Ready to perform prolonged standing and manual handling tasks.
- Discreet and respectful within a school environment.
- Legal & Safeguarding
Bradfield College is committed to safeguarding and promoting the welfare of children.
Applicants must be willing to undergo child protection screening, including the submission of an enhanced DBS certificate, registration of the DBS Update Service and checks with past employers.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Bradfield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bradfield Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bradfield Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant in Bradfield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bradfield Group.
How to prepare for a job interview at Bradfield Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bradfield Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bradfield Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
