At a Glance
- Tasks: Help deliver home adaptations for disabled residents, ensuring safety and independence.
- Company: Bracknell Forest Council, a supportive and stable workplace.
- Benefits: Generous leave, hybrid working, career development, and employee wellbeing support.
- Other info: Join a dedicated team focused on delivering impactful services to the community.
- Why this job: Make a real difference in people's lives while enjoying a flexible work environment.
- Qualifications: Experience in casework or administration, with strong communication skills.
The predicted salary is between 30753 - 36141 € per year.
Do you want a role where your work can genuinely change lives? We are looking for a Disabled Facilities Grant (DFG) Minor Works Case Worker to help deliver practical home adaptations that enable disabled and vulnerable residents to live safely, independently and with dignity in their own homes. At Bracknell Forest, we pride ourselves on being a council that is stable and well-managed, where our employees can thrive in a supportive environment. We understand the importance of a healthy work–life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. This is a full-time, permanent role where your experience can make a real difference.
As a DFG Minor Works Case Worker, you are a compassionate and organised professional who thrives in a customer-focused environment. With experience in casework, administration or financial processing, you bring strong transferable skills and a keen eye for detail. You are confident communicating with a wide range of people, including vulnerable customers, and you approach every interaction with empathy, professionalism and respect. You are comfortable managing multiple cases at once, using your IT skills to stay organised and ensure nothing slips through the cracks. Whether you are carrying out financial assessments, preparing agreements or coordinating with partners, you take pride in delivering accurate, high-quality work. A full UK driving licence (or equivalent) is essential for this role. While experience in housing, adaptations, social care or local government would be an advantage, what really matters is your commitment to public service and your ability to apply your skills in a meaningful, customer-centred way.
You will be joining a dedicated and supportive team focused on delivering discretionary disabled facilities grants that make a real difference to people’s lives. Together, the team manages the end-to-end process, from application through to completion, working closely with occupational therapists, surveyors and contractors to ensure adaptations are delivered smoothly and effectively. The team takes pride in providing clear guidance and empathetic support to residents throughout their journey, helping them remain safe and independent in their homes. Collaboration, professionalism and a shared commitment to excellent customer service are at the heart of everything we do, creating an environment where your contribution will be valued and your work will have a tangible impact.
Key Responsibilities
- Managing discretionary DFG applications end-to-end, including eligibility checks and financial assessments.
- Explaining assessments and funding decisions clearly and sensitively to customers.
- Supporting DFG Case Officers by coordinating documentation, monitoring progress, and following up on outstanding information.
- Acting as a key point of contact for customers and partner agencies.
- Maintaining accurate, audit-ready records and contributing to continuous service improvement.
Our Benefits
- 25 days annual leave increasing to 28 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days.
- Hybrid working opportunities to support wellbeing and work–life balance.
- Paid employee volunteering scheme.
- Local government pension scheme, with life insurance cover.
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits.
- Career development through internal and external training opportunities.
- Enhanced maternity, paternity, adoption and fostering leave.
- Employee Assistance Programme (EAP) to support health and wellbeing.
- Inclusive and social working environment with staff networks and a sports and social club.
If you require any reasonable adjustments to support your application or interview, please contact recruitment@bracknell-forest.gov.uk. Applications will be reviewed on an ongoing basis. Interviews may be online via Teams or in person at our offices. We reserve the right to close the advert early if suitable candidates are identified. AI in interviews is prohibited. We can only accept applications from candidates currently residing in the UK. Please apply online via the link provided. Include a personal statement with your CV specifying why you are applying for this vacancy.
Disabled Facilities Grant (DFG) Minor Works Case Worker employer: Bracknell Forest Council
Bracknell Forest Council is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to work-life balance, flexible working options, and a supportive team environment, you will have the opportunity to make a meaningful impact in the lives of disabled and vulnerable residents. Our inclusive culture fosters collaboration and continuous development, ensuring that your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Disabled Facilities Grant (DFG) Minor Works Case Worker
✨Tip Number 1
Get to know the team and the role! Research Bracknell Forest Council and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with vulnerable customers, it's crucial to convey empathy and professionalism. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed multiple cases or projects in the past. This will demonstrate your ability to handle the end-to-end process effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our supportive team at Bracknell Forest.
We think you need these skills to ace Disabled Facilities Grant (DFG) Minor Works Case Worker
Some tips for your application 🫡
Craft a Compelling Personal Statement:Your personal statement is your chance to shine! Make sure to highlight why you're passionate about the role and how your skills align with the job description. We want to see your personality and commitment to making a difference.
Tailor Your CV:Don’t just send out the same CV for every application. Tailor it to reflect the key responsibilities and skills mentioned in the job description. Show us how your experience in casework or administration makes you the perfect fit for this role!
Be Clear and Concise:When filling out your application, clarity is key! Use straightforward language and keep your points concise. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to track your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Bracknell Forest Council
✨Know Your Stuff
Before the interview, make sure you understand the Disabled Facilities Grant process and how it impacts vulnerable residents. Brush up on your knowledge of casework, financial assessments, and the importance of empathy in customer interactions. This will show that you're genuinely interested in the role and ready to make a difference.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your organisational skills, attention to detail, and ability to manage multiple cases. Think about times when you've successfully communicated with customers or collaborated with partners. These stories will help demonstrate your fit for the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, the challenges they face, or how they measure success in their roles. This not only shows your interest but also helps you gauge if this is the right environment for you.
✨Be Yourself
Remember, they want to see the real you! Approach the interview with authenticity and confidence. Share your passion for public service and how you can contribute to the team's mission of helping residents live safely and independently. A genuine connection can make all the difference!
