At a Glance
- Tasks: Be the first point of contact for customers, managing enquiries and service requests.
- Company: Join Bracknell Forest Council, a stable and supportive workplace focused on community service.
- Benefits: Enjoy 25 days annual leave, hybrid working, and perks like gym discounts and life insurance.
- Other info: Interviews will be held in person, providing a chance to meet the team.
- Why this job: Make a real impact in a collaborative team that values service and personal growth.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
The predicted salary is between 22700 - 25300 £ per year.
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment.
Join our team as a Customer Service Advisor and make a real impact while helping our customers. This is an exciting opportunity to be part of a team that values service and satisfaction.
About You…
You are a catalyst for change, passionate about improving services and enhancing customer interactions. You thrive on using technology to streamline processes and provide better information for both customers and the organisation. With a strong focus on customer support, you are committed to managing interactions, offering advice, and ensuring service requests and enquiries are handled effectively.
About The Team…
You will be joining a supportive and collaborative team dedicated to delivering excellent customer service. The team works closely together, always ready to help one another.
While the role can sometimes be challenging, the shared sense of purpose and teamwork makes it highly rewarding and fulfilling.
Key responsibilities
- Provide a first point of contact for customers contacting the council, managing service requests, and providing information to support customer enquiries.
- Deliver the highest quality service within a team environment, as the face of Bracknell Forest Council.
- Continually develop the knowledge necessary to handle a diverse range of enquiries at the first point of contact.
- Use various communication channels to support customer interactions, including phone, email, web chat, social media and face to face.
- 25 days* annual leave increasing to 28 days* after 3 years’ continuous service.
- The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.
- Hybrid working opportunities to support your wellbeing and work-life balance.
- Electric vehicle salary sacrifice scheme for an electric car at a fixed monthly cost (subject to eligibility).
- An inclusive and social working environment with a variety of staff networks.
- Local government pension scheme.
- Life insurance cover (linked to the pension scheme)
- Enhanced maternity, paternity, adoption and fostering leave.
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)
- Career development through internal and external training opportunities.
- A great office location next to travel links and Bracknell Forest’s thriving town centre.
- Employee Assistance Programme (EAP) to support your health and wellbeing.
- Sports and Social Club.
- Staff dental and health plans.
- Discounted leisure centre and gym membership.
- Supermarket discount.
- (pro rata for part time)
t Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.
Interview date
Interviews will be held on Thursday 18th September 2025
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact our Customer Services Operations Managers, Bev Neville or Lisa Nicholson, on 01344 352000 or cs.management@bracknell-forest.gov.uk
At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Equal Opportunities
Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.
How to apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Customer Services Advisor (full time 37 hours per week)
Employer:
Bracknell Forest Council
Salary:
£26,718 - £30,269FTE inclusive of London Weighting
Location:
Time Square, Bracknell
Contract:
Permanent
Working Pattern:
Full Time
Hours:
37 hours per week. Full time.
DBS Check:
No
Closing Date:
07/09/2025 at 23:59
Reference:
CM/25/320176
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment.
Join our team as a Customer Service Advisor and make a real impact while helping our customers. This is an exciting opportunity to be part of a team that values service and satisfaction.
About The Team…
You will be joining a supportive and collaborative team dedicated to delivering excellent customer service. The team works closely together, always ready to help one another.
While the role can sometimes be challenging, the shared sense of purpose and teamwork makes it highly rewarding and fulfilling.
Key responsibilities
- Provide a first point of contact for customers contacting the council, managing service requests, and providing information to support customer enquiries.
- Deliver the highest quality service within a team environment, as the face of Bracknell Forest Council.
- Continually develop the knowledge necessary to handle a diverse range of enquiries at the first point of contact.
- Use various communication channels to support customer interactions, including phone, email, web chat, social media and face to face.
- 25 days* annual leave increasing to 28 days* after 3 years’ continuous service.
- The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.
- Hybrid working opportunities to support your wellbeing and work-life balance.
- Electric vehicle salary sacrifice scheme for an electric car at a fixed monthly cost (subject to eligibility).
- An inclusive and social working environment with a variety of staff networks.
- Local government pension scheme.
- Life insurance cover (linked to the pension scheme)
- Enhanced maternity, paternity, adoption and fostering leave.
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)
- Career development through internal and external training opportunities.
- A great office location next to travel links and Bracknell Forest’s thriving town centre.
- Employee Assistance Programme (EAP) to support your health and wellbeing.
- Sports and Social Club.
- Staff dental and health plans.
- Discounted leisure centre and gym membership.
- Supermarket discount.
- (pro rata for part time)
t Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.
Interview date
Interviews will be held on Thursday 18th September 2025
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact our Customer Services Operations Managers, Bev Neville or Lisa Nicholson, on 01344 352000 or cs.management@bracknell-forest.gov.uk
At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Equal Opportunities
Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.
How to apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Further information on this vacancy
- Job Description and person Specification
- Candidate Pack
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Customer Services Advisor (full time 37 hours per week) in Bracknell employer: Bracknell Forest Council
Bracknell Forest Council is an exceptional employer that fosters a stable and supportive work environment, allowing employees to thrive while making a meaningful impact in the community. With a strong emphasis on teamwork, career development opportunities, and a range of benefits including generous annual leave, hybrid working options, and wellness support, our Customer Services Advisors enjoy a fulfilling role in a vibrant office located near Bracknell's thriving town centre. Join us to be part of a diverse team that values inclusivity, ambition, and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor (full time 37 hours per week) in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bracknell Forest Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bracknell Forest Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor (full time 37 hours per week) in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bracknell Forest Council:Your cover letter is your chance to shine! Tell us why you want to work at Bracknell Forest Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bracknell Forest Council!
How to prepare for a job interview at Bracknell Forest Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
