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- Tasks: Be the first point of contact for customers, managing enquiries and service requests.
- Company: Join Bracknell Forest Council, a stable and supportive workplace focused on community service.
- Benefits: Enjoy 25 days annual leave, hybrid working, and perks like gym discounts and life insurance.
- Why this job: Make a real impact in a collaborative team that values service and personal growth.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Interviews will be held in person, providing a chance to meet the team.
The predicted salary is between 22700 - 25300 £ per year.
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment.
Join our team as a Customer Service Advisor and make a real impact while helping our customers. This is an exciting opportunity to be part of a team that values service and satisfaction.
About You…
You are a catalyst for change, passionate about improving services and enhancing customer interactions. You thrive on using technology to streamline processes and provide better information for both customers and the organisation. With a strong focus on customer support, you are committed to managing interactions, offering advice, and ensuring service requests and enquiries are handled effectively.
About The Team…
You will be joining a supportive and collaborative team dedicated to delivering excellent customer service. The team works closely together, always ready to help one another.
While the role can sometimes be challenging, the shared sense of purpose and teamwork makes it highly rewarding and fulfilling.
Key responsibilities
- Provide a first point of contact for customers contacting the council, managing service requests, and providing information to support customer enquiries.
- Deliver the highest quality service within a team environment, as the face of Bracknell Forest Council.
- Continually develop the knowledge necessary to handle a diverse range of enquiries at the first point of contact.
- Use various communication channels to support customer interactions, including phone, email, web chat, social media and face to face.
Our benefits…
- 25 days* annual leave increasing to 28 days* after 3 years’ continuous service.
- The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.
- Hybrid working opportunities to support your wellbeing and work-life balance.
- Electric vehicle salary sacrifice scheme for an electric car at a fixed monthly cost (subject to eligibility).
- An inclusive and social working environment with a variety of staff networks.
- Local government pension scheme.
- Life insurance cover (linked to the pension scheme)
- Enhanced maternity, paternity, adoption and fostering leave.
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)
- Career development through internal and external training opportunities.
- A great office location next to travel links and Bracknell Forest’s thriving town centre.
- Employee Assistance Programme (EAP) to support your health and wellbeing.
- Sports and Social Club.
- Staff dental and health plans.
- Discounted leisure centre and gym membership.
- Supermarket discount.
- (pro rata for part time)
Our Values
t Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.
Interview date
Interviews will be held on Thursday 18th September 2025
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact our Customer Services Operations Managers, Bev Neville or Lisa Nicholson, on 01344 352000 or cs.management@bracknell-forest.gov.uk
At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Equal Opportunities
Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.
How to apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Customer Services Advisor (full time 37 hours per week)
Employer:
Bracknell Forest Council
Salary:
£26,718 – £30,269FTE inclusive of London Weighting
Location:
Time Square, Bracknell
Contract:
Permanent
Working Pattern:
Full Time
Hours:
37 hours per week. Full time.
DBS Check:
No
Closing Date:
07/09/2025 at 23:59
Reference:
CM/25/320176
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment.
Join our team as a Customer Service Advisor and make a real impact while helping our customers. This is an exciting opportunity to be part of a team that values service and satisfaction.
About The Team…
You will be joining a supportive and collaborative team dedicated to delivering excellent customer service. The team works closely together, always ready to help one another.
While the role can sometimes be challenging, the shared sense of purpose and teamwork makes it highly rewarding and fulfilling.
Key responsibilities
- Provide a first point of contact for customers contacting the council, managing service requests, and providing information to support customer enquiries.
- Deliver the highest quality service within a team environment, as the face of Bracknell Forest Council.
- Continually develop the knowledge necessary to handle a diverse range of enquiries at the first point of contact.
- Use various communication channels to support customer interactions, including phone, email, web chat, social media and face to face.
Our benefits…
- 25 days* annual leave increasing to 28 days* after 3 years’ continuous service.
- The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.
- Hybrid working opportunities to support your wellbeing and work-life balance.
- Electric vehicle salary sacrifice scheme for an electric car at a fixed monthly cost (subject to eligibility).
- An inclusive and social working environment with a variety of staff networks.
- Local government pension scheme.
- Life insurance cover (linked to the pension scheme)
- Enhanced maternity, paternity, adoption and fostering leave.
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)
- Career development through internal and external training opportunities.
- A great office location next to travel links and Bracknell Forest’s thriving town centre.
- Employee Assistance Programme (EAP) to support your health and wellbeing.
- Sports and Social Club.
- Staff dental and health plans.
- Discounted leisure centre and gym membership.
- Supermarket discount.
- (pro rata for part time)
Our Values
t Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.
Interview date
Interviews will be held on Thursday 18th September 2025
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact our Customer Services Operations Managers, Bev Neville or Lisa Nicholson, on 01344 352000 or cs.management@bracknell-forest.gov.uk
At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Equal Opportunities
Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.
How to apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Further information on this vacancy
- Job Description and person Specification
- Candidate Pack
Apply Online
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Customer Services Advisor (full time 37 hours per week) employer: Bracknell Forest Council
Contact Detail:
Bracknell Forest Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor (full time 37 hours per week)
✨Tip Number 1
Familiarise yourself with Bracknell Forest Council's values of inclusivity, ambition, and continuous learning. During your interview, demonstrate how you embody these values in your previous roles or experiences.
✨Tip Number 2
Prepare to discuss specific examples of how you've improved customer service in past positions. Highlight any technology you've used to streamline processes, as this aligns with the role's focus on enhancing customer interactions.
✨Tip Number 3
Research common customer service scenarios that councils face. Being able to discuss these during your interview will show your proactive approach and understanding of the challenges in local government services.
✨Tip Number 4
Reach out to current employees or former staff through platforms like LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the Customer Services Advisor role at Bracknell Forest.
We think you need these skills to ace Customer Services Advisor (full time 37 hours per week)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: In your application, provide specific examples of how you've successfully handled customer interactions in the past. Emphasise your ability to manage enquiries effectively and your passion for improving customer experiences.
Highlight Teamwork and Collaboration: Since the role involves working within a supportive team environment, mention any previous experiences where you collaborated with others to achieve common goals. This will demonstrate your ability to thrive in a team setting.
Express Your Commitment to Continuous Learning: Bracknell Forest values individuals who are always learning. Include any relevant training or professional development you've undertaken, and express your enthusiasm for further growth within the role.
How to prepare for a job interview at Bracknell Forest Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns with the council's commitment to service and satisfaction.
✨Familiarise Yourself with Technology
Since the role involves using various communication channels, be prepared to discuss your experience with technology. Highlight any tools or software you've used to streamline processes or improve customer interactions, as this is crucial for the position.
✨Emphasise Teamwork
Bracknell Forest values a collaborative environment, so be ready to talk about your experiences working in teams. Share examples of how you've supported colleagues or contributed to team goals, showcasing your ability to thrive in a supportive setting.
✨Understand the Council's Values
Research Bracknell Forest Council's core values of inclusivity, ambition, and continuous learning. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Customer Service Advisor.
