At a Glance
- Tasks: Support adults in staying independent and connected within their community.
- Company: Bracknell Forest Council, a stable and supportive workplace.
- Benefits: 25 days annual leave, hybrid working, and career development opportunities.
- Other info: Join a diverse team focused on continuous learning and support.
- Why this job: Make a real difference every day while helping others thrive.
- Qualifications: Compassionate individuals with strong communication skills.
The predicted salary is between 31716 - 37104 £ per year.
Make a real difference every day by supporting adults to stay independent and connected in their community. In this vital front‑line role, you will be the first point of contact for adults seeking support, helping them access the right advice, services and solutions at the moment they need it most. This is a permanent Support Coordinator role in our Adult Social Care Hub Team, on a full-time basis for 37 hours per week. At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.
About You... We are looking for a proactive and compassionate Support Coordinator to join our Adult Social Care Hub. In this fast‑paced team, you will respond to enquiries and referrals from individuals seeking support with therapy, social care and community‑based solutions. As a Support Coordinator, you will work on site for at least two days each week. Your primary responsibility will be managing inbound calls to the Adult Social Care Hub, offering clear, compassionate support to individuals seeking advice or assistance. You will deliver high‑quality customer service, respond to enquiries and ensure every caller receives accurate information and guidance in a timely and empathetic manner. Working within our multi‑agency team, you will help people remain as independent as possible in their own homes and prevent unnecessary hospital admissions. You will be joining a committed and skilled workforce where supervision, ongoing training, development opportunities and strong team support are central to how we work and continuously improve.
About The Team... Our Adult Social Care service is composed of highly professional and supportive multidisciplinary teams. We have a "can do" and "no wrong door" ethos. Our social care teams work together as one service and go the extra mile to ensure our residents have the right support. We work in close partnership with health, housing and other key partners to ensure individuals receive the support they need to achieve their desired outcomes. We also hold regular multidisciplinary forums, ensuring our residents have easy access to health and social care services that work together to provide coordinated, holistic support when it is needed most. We understand the demands of working in Adult Social Care, therefore we are committed to ensuring our staff feel supported. You will receive regular supervision and access to training. We have a strong focus on supporting our staff to learn, grow and develop to achieve their potential. We listen to our social care staff about the best way to deliver our services and encourage feedback and suggestions on how we can do things better together.
Key responsibilities... As a Support Coordinator within our Adult Social Care Hub, you will:
- Work in a fast-paced team responding to enquiries and referrals and visit people in their home environment.
- Carry out assessments or signpost to where support can be provided.
- Receive and make phone calls to the public and professionals – recording information, transferring to the correct person or team, where appropriate.
- Signposting, offering advice and information.
- Apply a strength-based approach to connect people to their community/social network and problem solve together.
- Work with people, including advocates and carers to develop person-centred plans, designed to maximise independence, choice and control and are legal and affordable.
- Ensure that throughout this work, all policies and procedures of the department are adhered to.
Our benefits... 25 days annual leave increasing to 28 days after 3 years' continuous service, with the opportunity to buy up to 10 and sell up to 5 days. Hybrid working opportunities to support your wellbeing and work-life balance. Paid employee volunteering scheme. Local government pension scheme, with life insurance cover. Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. Career development through internal and external training opportunities. Enhanced maternity, paternity, adoption and fostering leave. Employee Assistance Programme (EAP) to support your health and wellbeing. Inclusive and social working environment with a variety of staff networks and a sports and social club.
Our values At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
Reasonable adjustments We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know. We will work with you to support you throughout the process.
Interview date The interviews date is to be confirmed. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process. We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please. Equal Opportunities Bracknell Forest Council – Working for Equality. We welcome applications from all sections of the community.
Support Coordinator in Bracknell employer: Bracknell Forest Council
Bracknell Forest Council is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on work-life balance, flexible working options, and comprehensive training opportunities, we empower our staff to grow and develop in their careers while making a meaningful impact in the community. Join us in a role that not only values your contributions but also prioritises your wellbeing and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Support Coordinator in Bracknell
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Bracknell Forest Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Bracknell Forest Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Bracknell Forest Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Bracknell Forest Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Coordinator in Bracknell
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Bracknell Forest Council:Before hitting send, make sure to tailor your application specifically to Bracknell Forest Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Bracknell Forest Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
