At a Glance
- Tasks: Help deliver home adaptations for disabled residents, ensuring safety and independence.
- Company: Bracknell Forest Council, a stable and supportive workplace.
- Benefits: Flexible working options, including remote work, and a healthy work-life balance.
- Other info: Join a dedicated team focused on excellent customer service and impactful work.
- Why this job: Make a real difference in people's lives through meaningful public service.
- Qualifications: Experience in casework or administration, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Do you want a role where your work can genuinely change lives? We are looking for a Disabled Facilities Grant (DFG) Minor Works Case Worker to help deliver practical home adaptations that enable disabled and vulnerable residents to live safely, independently and with dignity in their own homes.
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service. This is a full-time, permanent role where your experience can make a real difference.
About you
As a DFG Minor Works Case Worker, you are a compassionate and organised professional who thrives in a customer‑focused environment. With experience in casework, administration or financial processing, you bring strong transferable skills and a keen eye for detail. You are confident communicating with a wide range of people, including vulnerable customers and approach every interaction with empathy, professionalism and respect.
You are comfortable managing multiple cases at once, using your IT skills to stay organised and ensure nothing slips through the cracks. Whether you are carrying out financial assessments, preparing agreements or coordinating with partners, you take pride in delivering accurate, high‑quality work. A full UK driving licence (or equivalent) is essential for this role. While experience in housing, adaptations, social care or local government would be an advantage, what really matters is your commitment to public service and your ability to apply your skills in a meaningful, customer‑centred way.
About the team
You will be joining a dedicated and supportive team focused on delivering discretionary disabled facilities grants that make a real difference to people’s lives. Together, the team manages the end‑to‑end process, from application through to completion, working closely with occupational therapists, surveyors and contractors to ensure adaptations are delivered smoothly and effectively. The team takes pride in providing clear guidance and empathetic support to residents throughout their journey, helping them remain safe and independent in their homes. Collaboration, professionalism and a shared commitment to excellent customer service are at the heart of everything we do, creating an environment where your contribution will be valued and your work will have a tangible impact.
Key responsibilities
- Managing discretionary DFG applications end‑to‑end, including eligibility checks and financial assessments.
- Explaining assessments and funding decisions clearly and sensitively to customers.
- Supporting DFG Case Officers by coordinating documentation, monitoring progress, and following up on outstanding information.
- Acting as a key point of contact for customers and partner agencies.
- Maintaining accurate, audit‑ready records and contributing to continuous service improvement.
Contact
For an informal discussion or to ask any questions about this role, please contact: Tammy Grey, DFG Team Manager.
Disabled Facilities Grant (DFG) Minor Works Case Worker in Bracknell employer: Bracknell Forest Council
At Bracknell Forest, we are committed to making a positive impact in our community, and as a Disabled Facilities Grant (DFG) Minor Works Case Worker, you will play a vital role in enhancing the lives of disabled and vulnerable residents. Our supportive work culture prioritises employee well-being with flexible working options, including remote arrangements, ensuring a healthy work-life balance. Join a dedicated team where your contributions are valued, and enjoy opportunities for professional growth while making a meaningful difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Disabled Facilities Grant (DFG) Minor Works Case Worker in Bracknell
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think about how your skills align with what they’re looking for.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for the DFG Minor Works Case Worker position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Disabled Facilities Grant (DFG) Minor Works Case Worker in Bracknell
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how your values align with our mission to support disabled and vulnerable residents. Share personal experiences or motivations that drive you to make a difference.
Tailor Your CV:Make sure your CV is tailored to the DFG Minor Works Case Worker role. Highlight relevant experience in casework, administration, or financial processing. We love seeing how your skills can directly contribute to our team and the community we serve.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive team at Bracknell Forest.
How to prepare for a job interview at Bracknell Forest Council
✨Know Your Impact
Before the interview, think about how your previous experiences can genuinely change lives. Be ready to share specific examples of how you've helped others in similar roles, especially in customer-focused environments.
✨Showcase Your Empathy
As a DFG Minor Works Case Worker, empathy is key. Prepare to discuss situations where you’ve had to communicate sensitively with vulnerable customers. Highlight your ability to listen and respond to their needs with compassion.
✨Demonstrate Organisational Skills
You’ll be managing multiple cases, so come prepared to talk about your organisational strategies. Share tools or methods you use to keep track of tasks and ensure nothing slips through the cracks.
✨Familiarise Yourself with the Process
Research the end-to-end process of managing DFG applications. Understanding eligibility checks, financial assessments, and the role of various stakeholders will show your commitment and readiness for the position.
