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- Tasks: Support corporate complaints and scrutiny functions, ensuring effective prioritisation and deadlines.
- Company: Bracknell Forest Council, committed to improving lives and building trust.
- Benefits: Flexible working options, remote work, and supportive environment for career growth.
- Why this job: Make a real difference in your community by enhancing transparency and fairness.
- Qualifications: Strong attention to detail, excellent communication skills, and ability to handle sensitive information.
- Other info: Join a welcoming team dedicated to improving services and shaping better decision-making.
The predicted salary is between 36000 - 60000 £ per year.
Everything we do is about improving lives and strengthening trust in our services. By listening carefully to what residents tell us, through complaints and scrutiny, we learn and use insights to make our services better. We are looking for someone to join us as a Corporate Complaints and Scrutiny Officer on a full time, fixed-term basis for 18 months, to improve our corporate complaints and scrutiny function, helping us build a modern, transparent and future-ready service for our community.
At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.
About you
We are looking for a dedicated and highly capable professional with strong attention to detail and a commitment to fair, transparent and evidence led-processes. You bring curiosity, confidence and sound judgement, with the ability to handle sensitive and complex information calmly and accurately. Organised and purposeful, you contribute meaningfully across both complaints and scrutiny, communicating clearly with diverse audiences and upholding the highest standards of professionalism and public service.
You will receive on-the-job training, mentoring from experienced colleagues and support to develop your knowledge of democratic processes, systems and civic services.
About the team
The Corporate Complaints and Scrutiny team is supportive, welcoming and works with real purpose. We work closely with colleagues and councillors across the organisation, acting as the trusted, impartial voice that helps to strengthen fairness, transparency and confidence in our democratic and governance processes. We combine insight from complaints and scrutiny to drive learning, improve services and ensure residents' experiences shape better decision making across the council.
Responsibilities
- Provide operational support across corporate complaints and scrutiny functions, ensuring work is prioritised effectively and deadlines are met.
- Support complex complaint investigations by collating evidence, liaising with officers and residents, drafting clear responses and coordinating responses to complaints escalated to the Local Government and Social Care Ombudsman (LGCSO).
- Support the planning and delivery of meetings of the Overview & Scrutiny Commission and Panel meetings, including agenda management, report publication, attendance at meetings and follow-up of actions.
- Provide officer support for task and finish reviews, including research, evidence collation, data analysis and co-ordinating witness attendance (including residents and community partners), and contribute to drafting review reports and recommendations.
- Produce and maintain accurate complaints and scrutiny data to support reporting and analysis, identifying trends and supporting service improvement and influencing policy.
Interviews
Interviews will be held on 21 April 2026 (22 April 2026 reserved). Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
Application process
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Corporate Complaints and Scrutiny Officer (Fixed term contract for 18 months) in Bracknell employer: Bracknell Forest Council
Contact Detail:
Bracknell Forest Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Complaints and Scrutiny Officer (Fixed term contract for 18 months) in Bracknell
✨Tip Number 1
Get to know the team and the organisation before your interview. Research Bracknell Forest's values and recent initiatives. This will help us understand how you can contribute to improving services and building trust.
✨Tip Number 2
Prepare for the interview by thinking about examples from your past experiences that showcase your attention to detail and ability to handle complex information. We want to see how you’ve tackled challenges in a calm and organised manner.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with diverse audiences, it’s crucial to convey your thoughts clearly. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely interested in making a difference in our community.
We think you need these skills to ace Corporate Complaints and Scrutiny Officer (Fixed term contract for 18 months) in Bracknell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Corporate Complaints and Scrutiny Officer. We want to see how you can contribute to improving our services, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex information. Use bullet points if necessary to make your key achievements stand out!
Show Your Passion: Let your enthusiasm for the role shine through! We’re looking for someone who is genuinely interested in making a difference in our community. Share why you’re excited about the opportunity to work with us and how you can help strengthen trust in our services.
Apply Early: Don’t wait until the last minute to submit your application! We review applications regularly and may close the advert early if we find suitable candidates. Get your application in as soon as possible through our website to avoid disappointment!
How to prepare for a job interview at Bracknell Forest Council
✨Know Your Stuff
Before the interview, dive deep into the role of a Corporate Complaints and Scrutiny Officer. Familiarise yourself with the council's processes, recent complaints trends, and how scrutiny functions can improve services. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Skills
Prepare examples that highlight your attention to detail, organisational skills, and ability to handle sensitive information. Think of specific situations where you've successfully managed complex complaints or contributed to transparency in previous roles. This will demonstrate your capability to thrive in this supportive environment.
✨Engage with the Team
Since interviews are in person, take the opportunity to connect with the team. Ask insightful questions about their experiences and the challenges they face. This not only shows your enthusiasm but also helps you gauge if the team culture aligns with your values.
✨Be Yourself
While professionalism is key, don’t forget to let your personality shine through. The council values curiosity and sound judgement, so be honest about your thoughts and ideas. This will help you stand out as a candidate who is not just qualified, but also a good fit for their supportive and welcoming team.