At a Glance
- Tasks: Handle customer enquiries, data entry, and administrative tasks in a busy office.
- Company: Join a prestigious independent firm with over 30 years of industry experience.
- Benefits: Enjoy competitive pay, funded training, and a vibrant working environment.
- Other info: Potential for temp-to-perm opportunities and great career growth.
- Why this job: Gain valuable experience in customer service while working in a friendly team.
- Qualifications: Experience in customer service and good IT skills are essential.
The predicted salary is between 12 - 13 £ per hour.
All About Recruitment Ltd is currently recruiting for a Full Time Temporary Customer Services Administrator to work in a vibrant, friendly and busy office.
Salary: £12.71 rising to £13.45
Location: Northampton, NN4, parking available
To Start: ASAP, subject to an informal meeting with the client
Duration: Temporary, possibly Temp to Perm without legal obligation
Hours of work: Core hours Monday – Friday, 08.30 - 17.00, 37.5 hours a week
Benefits:
- Funded training and learning
- Staff events
- Great working environment
The Role:
Applicants will need to evidence experience working in a busy varied customer services environment with some understanding of general administrative tasks. Duties and responsibilities will include but are not limited to:
- Inbound and outbound telephone liaison to handle enquiries
- Data entry and responding to emails, training provided
- Handling complaints and resolving (full training provided)
- Taking payments over the telephone
- Scanning, checking and inputting paperwork into a database
- Responding to emails and correspondence
The ideal candidate will have:
- Excellent customer services skills and a clear telephone manner
- Good IT skills and a willingness to learn new systems
Customer Service and Admin in Northampton employer: Brackmills Industrial Estate LTD
Brackmills Industrial Estate LTD is an attractive employer due to its commitment to employee development and a positive work culture. The company provides competitive salaries, flexible working hours, and generous leave benefits, making it a desirable place to work. With a focus on operational excellence and team success, employees are encouraged to grow and thrive in their roles.
Contact Details:
Brackmills Industrial Estate LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Admin in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brackmills Industrial Estate LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brackmills Industrial Estate LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Admin in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brackmills Industrial Estate LTD:Your cover letter is your chance to shine! Tell us why you want to work at Brackmills Industrial Estate LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brackmills Industrial Estate LTD!
How to prepare for a job interview at Brackmills Industrial Estate LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
