We are working closely with a local authority in Somerset to assist with the appointment of a Temporary Accommodation Assistant, on a 6.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.47- £17.82 per hour
Summary:
The Temporary Accommodation Assistant plays a key role in supporting the effective delivery of Somerset Council's Temporary Accommodation Service by coordinating the allocation, administration, and monitoring of temporary accommodation for individuals and families experiencing homelessness or housing crisis. The role is responsible for maintaining accurate accommodation records, liaising with accommodation providers, monitoring occupancy, coordinating inspections, and ensuring compliance with homelessness legislation, Housing Benefit regulations, and Council policies.
Responsibilities:
- Maintain accurate records of all temporary accommodation bookings, placements, transfers, and departures.
- Ensure all service users complete Housing Benefit applications before entering temporary accommodation wherever possible.
- Investigate and resolve complaints or accommodation issues in a timely and customer‑focused manner.
- Coordinate with Housing Options, Housing Benefit, Adult Social Care, Children's Services, and other partners to ensure integrated service delivery.
- Ensure accommodation meets statutory standards and Council expectations.
Qualifications:
- Good general standard of education including GCSEs (or equivalent), including English and Mathematics.
- Experience working within a housing, homelessness, customer service, administrative, or support services environment.
- Experience providing administrative support and maintaining accurate records.
- Understanding of equality, diversity, safeguarding, and confidentiality principles.
- Ability to maintain accurate records and use electronic case management systems.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires a Basic DBS
We are committed to equality in the workplace and is an equal opportunity employer.
Temporary Accommodation Assistant • Bridgwater, United Kingdom
Temporary Accommodation Assistant in Wedmore employer: Brackenberry
Brackenberry is an excellent employer that values its team members and fosters a supportive work culture in the beautiful surroundings of Abergavenny. With a focus on employee growth and development, we offer opportunities for skill enhancement while contributing to the maintenance of our cherished parks and open spaces. Join us to make a meaningful impact in the community while enjoying the benefits of working in a dynamic and rewarding environment.
