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- Tasks: Manage complex housing cases and support the Tenancy and Estates Team with oversight.
- Company: Local authority in Somerset, committed to community welfare.
- Benefits: Competitive hourly rate, flexible hours, and potential for contract extension.
- Other info: Immediate start available with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: 5 GCSEs including English and Maths, plus relevant housing experience.
The predicted salary is between 21.19 - 29 £ per hour.
We are working closely alongside a local authority in Somerset to assist with the appointment of a Senior Case Manager on a 3-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £21.19- £29.00 per hour
Hours per week: 18.5
Summary: The Senior Housing Case Manager ensures the Tenancy and Estates Team effectively prioritises and manages caseloads, responding to housing-related enquiries and actions with a high degree of professional oversight. You will act as a senior technical resource, supporting Tenancy Officers with complex casework, ensuring all interactions are recorded accurately on the Open Housing System, and leading on the continuous improvement of policies and procedures to ensure they remain fit for purpose.
Responsibilities:
- Monitor the quality of work delivered by the team through regular checks and 'on-patch' time, ensuring an excellent customer experience.
- Personally manage complex housing cases, including Anti-Social Behaviour (ASB) and Stage 1 complaints, ensuring resolution within statutory timeframes.
- Oversee the termination period of tenancies and ensure new tenancies are monitored and documented correctly.
- Collaborate with Health & Safety and Compliance teams to ensure good practice is adhered to and data is provided promptly.
- Champion safeguarding practices, ensuring the team identifies and acts upon risks to vulnerable tenants.
Essentials:
- Minimum of 5 GCSEs (A-C/4-9) including English and Maths, or NVQ Level 4 equivalent.
- CIH Level 4 qualification (or evidence of working towards completion).
- Significant relevant experience within housing, local authority, or registered providers.
- Proven experience dealing with the general public and vulnerable customers in a frontline customer service environment.
- Experience maintaining accurate statistical information and managing complex administrative records.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Senior Case Manager in Taunton employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Case Manager in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local authorities. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching common case management scenarios. Think about how you’d handle complex cases and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your soft skills! As a Senior Case Manager, communication is key. Be ready to demonstrate how you’ve effectively managed relationships with vulnerable customers and resolved conflicts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your CV in front of the right people. Plus, we’re here to support you every step of the way.
We think you need these skills to ace Senior Case Manager in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Case Manager role. Highlight your relevant experience in housing and customer service, and don’t forget to mention any qualifications like CIH Level 4 that you have or are working towards.
Showcase Your Skills: In your application, emphasise your ability to manage complex cases and your experience with Anti-Social Behaviour (ASB). We want to see how you’ve handled similar situations in the past, so give us some solid examples!
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. The role involves interacting with vulnerable customers, so showing empathy and understanding in your application can really set you apart.
Apply Through Our Website: For immediate consideration, make sure to apply through our website. It’s the quickest way for us to get your application and start the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brackenberry
✨Know Your Stuff
Make sure you brush up on your knowledge of housing policies and procedures. Familiarise yourself with the Open Housing System, as you'll need to demonstrate your understanding of how to manage complex cases effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complex cases or dealt with vulnerable customers. Highlight your experience with Anti-Social Behaviour (ASB) and how you resolved issues within statutory timeframes.
✨Demonstrate Team Leadership
As a Senior Case Manager, you'll be expected to support and lead your team. Be ready to discuss how you've monitored quality in previous roles and how you can champion best practices to ensure an excellent customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you understand how you can contribute to continuous improvement within the Tenancy and Estates Team.