At a Glance
- Tasks: Manage social housing tenancies and support vulnerable residents with tenancy issues.
- Company: Join a Local Authority in Somerset dedicated to community support.
- Benefits: Competitive pay rate of £18.70 - £25.05 per hour with potential for contract extension.
- Other info: Immediate start available; dynamic role with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your case management skills.
- Qualifications: Experience in social housing management and supporting vulnerable customers is essential.
The predicted salary is between 25.05 - 25.05 £ per hour.
We are working closely alongside a Local Authority in Somerset to assist with the appointment of a Case Manager - Tenancy and Estates, on a 6.5-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £18.70 - £25.05 per hour
Summary: We are seeking an experienced Case Manager – Tenancy and Estates to deliver a comprehensive tenancy and estate management service for a portfolio of approximately 550–750 social housing properties. The successful candidate will manage a wide range of housing-related enquiries, provide tenancy advice, support vulnerable residents to sustain their tenancies, and handle complex tenancy management cases while maintaining accurate records on the Open Housing System.
Responsibilities:
- Manage a portfolio of 550–750 social housing tenancies, providing advice and resolving tenancy-related enquiries.
- Investigate and manage complex tenancy cases, including tenancy breaches, anti-social behaviour, safeguarding concerns, and tenancy sustainment.
- Provide practical support to vulnerable tenants, working with internal teams and external agencies to help sustain tenancies.
- Maintain accurate case records and update all customer interactions on the Open Housing System.
- Deliver high-quality customer service while ensuring compliance with housing legislation, tenancy agreements, and Council policies.
Essentials:
- Experience managing social housing tenancies or housing management cases.
- Experience supporting vulnerable customers and handling complex tenancy issues.
- Experience maintaining accurate case records using housing management systems.
- Experience working within housing legislation and tenancy management procedures.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K. This role requires a Basic DBS.
Case Manager in Taunton employer: Brackenberry
Brackenberry is an excellent employer that values its team members and fosters a supportive work culture in the beautiful surroundings of Abergavenny. With a focus on employee growth and development, we offer opportunities for skill enhancement while contributing to the maintenance of our cherished parks and open spaces. Join us to make a meaningful impact in the community while enjoying the benefits of working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager in Taunton
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Brackenberry.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Brackenberry!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Brackenberry, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Brackenberry or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Case Manager in Taunton
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Brackenberry:Before hitting send, make sure to tailor your application specifically to Brackenberry! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Brackenberry
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
