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- Tasks: Handle housing inquiries and support residents through calls and emails.
- Company: Leading local authority support service in Swindon.
- Benefits: Competitive pay rate of £13.90-£18.48 per hour.
- Why this job: Make a difference by empowering residents and ensuring their needs are met.
- Qualifications: Prior customer service experience and strong organisational skills.
- Other info: Full-time contract position with opportunities for growth.
The predicted salary is between 28800 - 38400 £ per year.
A leading local authority support service in Swindon is seeking a Customer Services Officer to handle housing-related inquiries. The successful candidate will provide professional support to residents, utilizing call centre and email technologies.
Key responsibilities include:
- Managing inbound communications
- Empowering residents to self-serve
- Ensuring compliance with the Data Protection Act
Ideal candidates will have prior customer service experience and excellent organizational skills. This is a full-time contract position with a pay rate of £13.90-£18.48 per hour.
Housing Repairs Customer Advisor (6.5-Month Contract) in Swindon employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Customer Advisor (6.5-Month Contract) in Swindon
✨Tip Number 1
Get to know the company! Research their values and services, especially around housing support. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inquiries, it's crucial to articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your ability to empower residents and handle inquiries effectively.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and keen on joining our team!
We think you need these skills to ace Housing Repairs Customer Advisor (6.5-Month Contract) in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Repairs Customer Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be handling inquiries via call centre and email, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have with managing inbound communications.
Emphasise Organisational Skills: Being organised is key in this role! In your application, share examples of how you've successfully managed multiple tasks or projects in the past. We love to see candidates who can juggle responsibilities while keeping everything on track.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brackenberry
✨Know Your Stuff
Make sure you understand the role of a Housing Repairs Customer Advisor. Familiarise yourself with common housing-related inquiries and the technologies used in call centres. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled customer inquiries. Highlight how you empowered customers to self-serve and resolved issues efficiently. This will demonstrate your ability to provide professional support to residents.
✨Understand Data Protection
Since compliance with the Data Protection Act is crucial, brush up on its key principles. Be ready to discuss how you would handle sensitive information and ensure confidentiality when dealing with resident inquiries.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the tools they use. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
