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- Tasks: Be the go-to person for residents, handling their housing repair inquiries with care and professionalism.
- Company: Join a local authority in Swindon dedicated to serving the community.
- Benefits: Earn between £13.90-£18.48 per hour with potential for contract extension.
- Why this job: Make a real difference by empowering residents and improving their experience with housing services.
- Qualifications: Experience in customer service, strong communication skills, and knowledge of data protection.
- Other info: Immediate start available; great opportunity for career growth in a supportive environment.
The predicted salary is between 11 - 16 £ per hour.
We are working closely alongside a local authority in Swindon to assist with the appointment of a Customer Services Officer (Housing) on a 6.5-month contract highly likely to be extended at the client’s discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 13.90-18.48 per hour
Summary
The Customer Services Officer acts as the primary point of contact for Swindon Borough Council residents, specifically managing inbound inquiries related to Housing Repairs. The role involves using call centre and digital email technologies to provide professional, courteous and efficient service. A key focus is empowering residents with the confidence to utilise self-service options for future inquiries while ensuring all data is handled in strict accordance with the Data Protection Act.
Responsibilities
- Answer inbound telephone calls and digital emails from customers using dedicated Call Centre technologies
- Listen attentively to customer requirements and ask pertinent questions to establish facts and gain a full understanding of their needs
- Once needs are identified, provide customers with the support and confidence to self-serve or use Council equipment to address their own queries
- Strictly adhere to the Data Protection Act and Council policies regarding the handling of sensitive resident information
- Specifically manage and process reports from residents regarding Housing Repairs
Essentials
- Ability to use Call Centre telephony systems and digital email technology effectively
- Proven experience in a customer-facing role ideally within a contact centre or administrative environment
- Ability to establish facts through effective questioning and active listening
- A solid understanding of the Data Protection Act and the importance of maintaining confidentiality
- Strong organizational skills to manage inbound repairs reporting and documentation accurately
Please note
- You should be available to work immediately or at short notice
- You should have the right to work in the UK
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary though opening assignments can be extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. If the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Customer Services Officer in Swindon employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer in Swindon
✨Tip Number 1
Get to know the company! Research Swindon Borough Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your active listening skills. During calls or interviews, make sure to listen carefully to questions and respond thoughtfully. This will demonstrate your customer service abilities right off the bat!
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with call centre technologies and digital communication tools. Being comfortable with these will give you an edge when discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Services Officer in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Officer role. Highlight any relevant experience in customer service, especially in a contact centre or administrative environment. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t forget to showcase your ability to use call centre technologies and digital email systems. Mention any specific tools you've used before, as this will help us see how you can hit the ground running!
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure to get to the point while still covering all the important details about your experience and skills.
Apply Through Our Website: Finally, make sure to apply through our website for immediate consideration. This helps us process your application faster and ensures you don’t miss out on this opportunity with Swindon Borough Council!
How to prepare for a job interview at Brackenberry
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Officer and the specific responsibilities related to Housing Repairs. Familiarise yourself with common issues residents might face and how to guide them towards self-service options.
✨Practice Active Listening
During the interview, demonstrate your ability to listen attentively. This is crucial for understanding customer needs. You can practice by summarising what the interviewer says and asking clarifying questions to show you’re engaged.
✨Showcase Your Tech Skills
Since the role involves using call centre technologies and digital email systems, be prepared to discuss your experience with these tools. If you have specific examples of how you've used technology to improve customer service, share those!
✨Understand Data Protection
Make sure you’re well-versed in the Data Protection Act and its importance in handling sensitive information. Be ready to discuss how you would ensure confidentiality and compliance in your role as a Customer Services Officer.
