At a Glance
- Tasks: Support tenancy management and provide customer-focused services in your local community.
- Company: Join a local authority team dedicated to high-quality housing management.
- Benefits: Competitive pay, potential for contract extension, and valuable experience.
- Other info: Immediate start available with opportunities for career growth.
- Why this job: Make a difference in your neighbourhood while gaining essential skills.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 15 - 20 £ per hour.
We are working closely with a local authority in Slough to assist with the appointment of a Neighbourhood Officer, on a 6.5-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £15.55- £20.31 per hour
Summary: The Neighbourhood Officer provides comprehensive administrative, tenancy management, and customer-focused support to the Neighbourhood Services Team, helping to deliver high-quality housing management services across a designated geographical area. The role supports tenancy sustainment, estate management, anti-social behaviour (ASB) prevention and enforcement activities, tenancy administration, void management, garage and parking asset administration, and housing-related customer services.
Responsibilities:
- Provide administrative and operational support for all aspects of tenancy management within the assigned area.
- Ensure initial rent payments are received before tenancy commencement.
- Administer mutual exchange applications from receipt through to completion.
- Provide comprehensive office and administrative support to Neighbourhood Leads, Senior Neighbourhood Officers, and the Neighbourhood Manager.
- Assist with the preparation and collation of documentation for tenancy and anti-social behaviour enforcement actions.
- Ensure financial records are accurate and payments are processed within required timescales.
- Support compliance with housing regulations, consumer standards, and statutory obligations.
Qualifications:
- GCSE Grade C/4 or above (or equivalent) in English Language and Mathematics.
- NVQ Level 3, A-Level qualification, or equivalent, preferably in Business Administration, Housing, Customer Service, or a related discipline.
Essentials:
- Experience working in a customer-facing environment.
- Experience producing written correspondence, reports, and records.
- Experience using databases, ICT systems, and Microsoft Office applications.
- Understanding of Health and Safety responsibilities within the workplace.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K. This role requires a Basic DBS.
Neighbourhood Officer in Slough employer: Brackenberry
As a Neighbourhood Officer with our local authority in Slough, you will join a supportive and dynamic team dedicated to enhancing community living through effective housing management. We offer competitive pay rates, opportunities for professional development, and a commitment to fostering a positive work culture that values collaboration and employee well-being. With a focus on meaningful engagement and community impact, this role provides a rewarding chance to make a difference in the lives of residents while enjoying the benefits of working in a vibrant local environment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Slough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and customer service sectors. You never know who might have a lead on a Neighbourhood Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for tenancy management roles. Practise your answers, focusing on your customer service experience and how it relates to the responsibilities of the Neighbourhood Officer.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work in customer-facing roles to the interview. Highlight your experience with administrative tasks and how you've contributed to team success.
✨Tip Number 4
Don't forget to apply through our website! It’s the quickest way to get your CV in front of the right people and shows you're serious about landing that Neighbourhood Officer position.
We think you need these skills to ace Neighbourhood Officer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Officer role. Highlight your experience in tenancy management and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since you'll be producing written correspondence and reports, it's essential to showcase your communication skills. Use clear and concise language in your CV and any cover letter. We love a well-structured application that gets straight to the point!
Highlight Relevant Experience:Don’t forget to mention any relevant experience you have in administrative roles or customer-facing environments. This will help us see how you can contribute to our Neighbourhood Services Team right from the start!
Apply Through Our Website:For immediate consideration, make sure to apply through our website. It’s the quickest way for us to get your application and start the process. We’re excited to hear from you!
How to prepare for a job interview at Brackenberry
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Officer. Brush up on tenancy management, anti-social behaviour prevention, and customer service skills. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in customer-facing roles and administrative tasks. Think about situations where you successfully managed tenant issues or improved processes, as these will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, like dealing with a difficult tenant or managing a void property. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and understanding of housing regulations.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, challenges they face, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
