At a Glance
- Tasks: Provide top-notch customer service and support learner enrolment processes.
- Company: Join a local authority in Slough with a focus on community learning.
- Benefits: Competitive pay, potential for contract extension, and valuable experience.
- Other info: Immediate start available with opportunities for career growth.
- Why this job: Be the first point of contact and make a difference in learners' lives.
- Qualifications: 5 GCSEs or equivalent, customer service experience, and strong communication skills.
The predicted salary is between 13.97 - 18.25 £ per hour.
We are working closely alongside a Local Authority in Slough to assist with the appointment of a Customer Service Advisor, on a 6-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.97 - £18.25 per hour
Summary: The Customer Service Advisor will provide a high-quality, customer-focused service to learners, staff, partners, and potential customers. You will act as the first point of contact for enquiries, support learner enrolment processes, undertake a range of administrative duties, and contribute to projects that promote lifelong learning services across the community.
Responsibilities:
- Act as the first point of contact for all enquiries via telephone, email, letter, and face-to-face interactions.
- Provide information and advice on learning opportunities and signpost learners to appropriate services and providers.
- Deliver a professional reception service at community learning centres and other venues as required.
- Support learner enrolment processes, ensuring accurate completion of forms, fee collection, receipt issuance, and data entry.
- Maintain accurate electronic and paper records using Management Information Systems (MIS) and other databases.
- Support tutors and managers with administrative tasks and learner liaison activities.
Qualification:
- 5 GCSEs (Grades A-C / 4-9) or equivalent qualifications.
Essentials:
- Previous experience in a customer-focused environment.
- Experience working within a team environment.
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
- Strong literacy, numeracy, and IT skills.
- Excellent verbal and written communication skills.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Customer Service Advisor in Slough employer: Brackenberry
As a Customer Service Advisor with our Local Authority in Slough, you will join a supportive and dynamic team dedicated to enhancing community learning services. We offer competitive pay rates, a collaborative work culture, and opportunities for professional growth, making this role not just a job, but a meaningful career path in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Slough
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous experience in customer-focused environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with learners and partners, it's crucial to showcase your excellent verbal and written communication skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Team Experience:We love team players! Make sure to mention any experience you've had working within a team environment. This will show us that you can collaborate well with others and contribute positively to our community-focused projects.
Apply Through Our Website:For immediate consideration, make sure to apply through our website. It’s the quickest way for us to receive your application and get you on our radar for this exciting opportunity!
How to prepare for a job interview at Brackenberry
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what it means to be the first point of contact and how to handle enquiries effectively. Be ready to share examples from your past experiences that highlight your ability to provide excellent service.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities. Be prepared to discuss how your skills in administration, communication, and teamwork align with the role of a Customer Service Advisor. This shows you’re genuinely interested and have done your homework.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple enquiries. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your IT Skills
Since proficiency in Microsoft Office is essential, be ready to discuss your experience with Word, Excel, and Outlook. You might even want to mention specific tasks you've completed using these tools, as this will demonstrate your capability to manage administrative duties effectively.
