Service Manager

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We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Service Manager , on a 3-month contract , highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £23.67 – £30.90 per hour

Summary:

To lead and manage a team of craft operatives undertaking maintenance works to the Councils housing stock, and ensure that the highest standards are achieved and maintained. This will require the post holder to utilise their specialist building industry knowledge.

Responsibilities:

• Provide and deliver a comprehensive contracting service to our clients, for the voids, day to day and emergency works, delivering the repairs service required by effective use of in-house staff and contractors.
• Manage, organise and control the activities of all allocated operatives – setting targets, monitoring performance, attendance and conduct – identifying training needs and resolving issues in line with council procedures.
• Ensure compliance with both Fire Safety and Health & Safety legislation and protocols at all times.
• Respond to and resolve customer enquiries and complaint as they arise and in a timely fashion.
• Promote and deliver a customer focused service that is responsive to customer needs

Knowledge and Qualifications:

• HNC Building studies or equivalent, or be working toward that qualification or have extensive equivalent experience
• Demonstrate evidence of continued professional and personal development within a relevant discipline.
• Understanding of issues around the delivery of maintenance and refurbishment contracts in an urban environment.
• An understanding of construction and maintenance related contracts.
• Understanding of relevant legislation and codes of practice including H&S, Building Regulations, Fire Regulations, etc.

Experience Required:

• Experience of dealing with the public and in resolving queries and problems.
• Able to diagnose complex building defects and to produce specifications for repair / replacement.
• Experience of managing both staff and contractors in a repairs environment.

Skills and Abilities:

• Ability to lead and motivate staff, to act as a coach and mentor, and to provide strategic direction to the workgroup.
• Ability to formulate practical solutions to problems given the constraints of the situation.
• Ability to make well reasoned decisions based on available information, within given timeframes.
• The ability to manage people, and the ability to set, monitor, and assist staff to achieve realistic targets.
• Numerate, with strong analytical skills, and the ability to present information at a level appropriate to the audience.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer : Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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