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- Tasks: Calculate and issue service charges while ensuring compliance with policies and legislation.
- Company: Join a housing charity in Croydon dedicated to improving community living standards.
- Benefits: Competitive pay rate of £21.92 - £28.04 per hour with potential for contract extension.
- Why this job: Make a real impact by supporting residents and enhancing service charge processes.
- Qualifications: Experience in service charge analysis and strong communication skills are essential.
- Other info: Immediate start required; opportunity for long-term employment.
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We are working closely alongside a Housing charity in Croydon to assist with the appointment of a Service Charge Analyst , on a 2-month contract , highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay : £21.92 – £28.04 per hour
Summary:
Reporting to the Service Charge Manager, the Service Charge Analyst plays a key role in the accurate and efficient delivery of estimated and actualised service charges. You will ensure legal and policy compliance, focus on complex cases, and deliver a high-quality, customer-focused service to service charge payers. Youll also support continuous improvement in service charge processes and contribute to building resilience across the service charge setting team.
Responsibilities:
- Accurately calculate, construct, and issue all estimated and actual service charges.
- Ensure service charges comply with contractual agreements, policies, procedures, and statutory deadlines.
- Focus on complex or disputed cases requiring analytical rigour and attention to detail.
- Deliver expert and customer-focused service charge support.Respond to and resolve complex queries from residents, including complaints and disputes.
Requirements:
- Significant experience in residential and/or commercial service charge analysis.
- Sound understanding of service charge legislation and best practices.
- Excellent communication skills (written and verbal), able to explain complex charges clearly to non-technical audiences.
- Strong organisational and time management skills.
- Excellent numerical and financial acumen.
- High-level customer service skills, especially in handling complaints or disputes.
- Proficiency in Microsoft Excel and relevant housing/finance systems.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Service Charge Analyst employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Analyst
✨Tip Number 1
Familiarise yourself with the latest service charge legislation and best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in your field.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully handled complex service charge cases. Highlighting your analytical skills and customer service approach will set you apart.
✨Tip Number 3
Brush up on your Microsoft Excel skills, especially functions related to financial analysis. Being able to showcase your proficiency during the interview can give you a significant edge.
✨Tip Number 4
Research the housing charity you'll be working with. Understanding their mission and values will allow you to tailor your responses and show how you can contribute to their goals.
We think you need these skills to ace Service Charge Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service charge analysis, particularly in residential or commercial settings. Emphasise your understanding of service charge legislation and any specific achievements that demonstrate your analytical skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Service Charge Analyst role. Explain how your skills and experiences align with the requirements, particularly your ability to handle complex cases and provide excellent customer service.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including examples in your application that demonstrate your ability to explain complex information clearly, especially to non-technical audiences.
Highlight Technical Proficiency: Mention your proficiency in Microsoft Excel and any relevant housing or finance systems in your application. Providing specific examples of how you've used these tools effectively can strengthen your application.
How to prepare for a job interview at Brackenberry
✨Know Your Numbers
As a Service Charge Analyst, you'll be dealing with complex calculations. Brush up on your numerical skills and be prepared to discuss how you approach service charge calculations, ensuring accuracy and compliance with legislation.
✨Master the Legislation
Familiarise yourself with relevant service charge legislation and best practices. Be ready to explain how you ensure compliance in your previous roles, as this will demonstrate your expertise and understanding of the field.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining complex service charge concepts in simple terms, as you may need to convey this information to residents who aren't familiar with the technicalities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled complaints or disputes in the past. Highlight your ability to provide high-quality, customer-focused support, as this is key to succeeding in the role and maintaining positive relationships with service charge payers.
