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- Tasks: Support IT infrastructure in Camden schools and resolve technical issues.
- Company: Local Authority in Camden with a focus on education.
- Benefits: Competitive hourly rate, potential for contract extension, and valuable experience.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Make a difference in schools while enhancing your IT skills.
- Qualifications: BSc in a relevant field or equivalent experience; school-based IT support is a plus.
Overview
We are working closely alongside a Local Authority in Camden to assist with the appointment of a School Technician, on a 1-month contract, highly likely to be extended at client\’s discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £19.00 – £25.04 per Hour
Summary
To support IT infrastructure in Camden schools, including responding to customer requests, resolving technical issues, and managing service requests all while maintaining a strong customer service ethos and ensuring service quality for the Schools IT Support Service and wider Council.
Responsibilities
- Attend school and council sites to complete customer requests.
- Provide second-line IT support (installation and maintenance of system software, data management, office automation, and utility software).
- Meet or exceed SLA targets for service delivery.
- Support specialist areas: networks, servers, information security, and web solutions.
- Deliver services both remotely and on-site, maintaining data integrity.
- Manage relationships with Head Teachers, ICT coordinators, and internal teams.
- Maintain change control documentation and configuration management records.
Requirements
- BSc in a relevant discipline or equivalent experience.
- Desirable: previous school-based IT support.
- Strong understanding of IT/IS infrastructure, operating systems, configurations, and applications.
- Familiar with incident management tools and SLA/OLA principles.
- Awareness of risk management, business continuity, and compliance standards.
Please note
- You should be available to work immediately or at short notice.
- You should have right to work in U.K
- This role requires an enhanced DBS
Disclaimer
Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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School Technician employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Technician
✨Tip Number 1
Network like a pro! Reach out to your contacts in the education sector or IT community. You never know who might have a lead on a School Technician role or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance gigs that involve IT support in schools. This not only boosts your CV but also shows your commitment to the field.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to school IT support. Practice explaining your thought process clearly, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen quickly. Plus, we’re here to help you every step of the way in landing that School Technician job.
We think you need these skills to ace School Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the School Technician role. Highlight your relevant experience in IT support, especially in school environments, and showcase any specific skills that match the job description.
Showcase Your Customer Service Skills: Since this role emphasises a strong customer service ethos, include examples of how you've successfully resolved technical issues while maintaining great relationships with users. We want to see your people skills shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to address all the key responsibilities mentioned in the job description. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website for immediate consideration! It’s the best way for us to receive your application and get you on our radar quickly. We can’t wait to hear from you!
How to prepare for a job interview at Brackenberry
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around the systems and software you'll be supporting. Familiarise yourself with common issues schools face and how to resolve them. This will show that you're not just technically savvy but also understand the unique environment of a school.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with teachers and staff, be ready to discuss your approach to customer service. Think of examples where you've gone above and beyond to help someone solve a tech issue. This will highlight your ability to maintain a strong customer service ethos.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a technical failure during a class. Prepare by thinking through how you'd manage the situation, communicate with staff, and ensure minimal disruption. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and how they apply to IT support. Be prepared to discuss how you would meet or exceed these targets in your role. Showing that you understand the importance of service quality will set you apart from other candidates.