Job Description:
We are working closely alongside a Local Authority in Rugby to assist with the appointment of a Housing Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £17.18 - £22.54 per hour
Summary:
As a Housing Officer, you will deliver a comprehensive housing management service to the Council's tenants, ensuring high standards of customer service and tenancy management. You will work collaboratively with tenants, internal teams, and external agencies to sustain tenancies, resolve housing issues, manage anti-social behaviour cases, and contribute to the delivery of the Council's Housing Strategy.
Responsibilities:
- Deliver an effective housing management service for general needs tenancies.
- Provide advice, guidance, and support to tenants and members of the public through home visits, office interviews, telephone, email, and written correspondence.
- Support new tenants during their settling-in period, including completing tenancy visits.
- Investigate and process housing management requests including tenancy transfers, mutual exchanges, successions, and tenancy reviews.
- Manage tenancy breaches, anti-social behaviour, neighbour disputes, and prepare evidence for legal proceedings where required.
- Work with internal departments and partner agencies to sustain tenancies and coordinate support packages for vulnerable tenants.
Essentials:
- Minimum of 2 years' relevant experience within a customer-focused housing, tenancy management, or related environment.
- Full current UK Driving Licence.
- Experience delivering housing management or tenancy management services.
- Excellent customer service and communication skills, both verbal and written.
- Experience managing tenancy issues, anti-social behaviour, and complex customer cases.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires a Basic DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1751947
Required Skills:
Environment BASIC Support Driving Reviews LTD Communication Skills Strategy Email Business Customer Service Communication Management
Housing Officer in Rugby employer: Brackenberry
Brackenberry is an excellent employer that values its team members and fosters a supportive work culture in the beautiful surroundings of Abergavenny. With a focus on employee growth and development, we offer opportunities for skill enhancement while contributing to the maintenance of our cherished parks and open spaces. Join us to make a meaningful impact in the community while enjoying the benefits of working in a dynamic and rewarding environment.
