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For Companies At a Glance
- Tasks: Manage rent accounts, support residents, and tackle arrears with proactive solutions.
- Company: Join a local authority in Camden dedicated to community support.
- Benefits: Competitive pay, potential for contract extension, and valuable experience.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in tenancy management and strong communication skills required.
- Other info: Immediate start available with opportunities for career growth.
Overview
We are working closely alongside a Local Authority in Camden to assist with the appointment of a Rent Service Officer, on a 2.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £21.58 – £28.58 per hour
Responsibilities
- Manage a caseload of rent accounts across a defined patch, ensuring rent is collected in line with agreed targets and KPIs.
- Take proactive action on arrears cases, from early intervention to enforcement, including preparing legal papers and adhering to pre-court protocols.
- Provide tailored support to residents, including advice on welfare benefits, payment plans, and referrals to external support agencies.
- Deal effectively with vulnerable and difficult customers, both face-to-face and over the phone, maintaining professionalism at all times.
- Identify and share good practice in arrears recovery to improve team performance.
Requirements
- Good understanding of tenancy management, including successions, abandonments, and use and occupation rights.
- Strong knowledge of housing law, pre-court protocols, and rent arrears recovery methods.
- Proficiency in housing management systems, ideally Northgate, alongside MS Office packages.
- Excellent written and verbal communication skills, with the ability to explain complex information clearly.
- Strong numerical and analytical skills, able to negotiate affordable repayment agreements.
- Ability to remain calm and professional when dealing with challenging situations.
Experiences
- Proven experience managing rent arrears cases within social housing, estate management, or a similar environment.
- Experience of dealing sensitively and effectively with diverse communities within a customer-focused organisation.
- Demonstrated success in achieving performance targets under pressure.
- Experience of collaborative working with internal teams and external support agencies to sustain tenancies.
Please note
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer
Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Rent Service Officer employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Service Officer
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives us a chance to see how well you fit into our culture!
✨Tip Number 2
Practice common interview questions related to rent service and housing management. We want to hear about your experience with managing rent arrears and how you've dealt with challenging situations. Be ready to share specific examples!
✨Tip Number 3
Don’t forget to prepare some questions for us! Asking about team dynamics or how success is measured in this role shows that you're engaged and thinking ahead. It’s a great way to make a lasting impression.
✨Tip Number 4
Finally, apply through our website for the best chance of getting noticed. We’re always on the lookout for candidates who take the initiative and show they’re serious about joining our team!
We think you need these skills to ace Rent Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rent Service Officer role. Highlight your experience with rent arrears and tenancy management, as well as any relevant skills in housing law and customer service.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, use your application to demonstrate how you can explain complex information clearly. Consider including examples of how you've successfully communicated with diverse communities.
Highlight Your Problem-Solving Abilities: This role involves dealing with challenging situations, so be sure to mention any experiences where you've effectively managed difficult customers or resolved conflicts. We want to see how you stay calm under pressure!
Apply Through Our Website: For immediate consideration, make sure to apply through our website. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Brackenberry
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law and tenancy management. Familiarise yourself with the specific responsibilities of a Rent Service Officer, especially around arrears recovery methods and pre-court protocols. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Communication Skills
Since you'll be dealing with vulnerable customers, it's crucial to demonstrate your excellent verbal and written communication skills. Prepare examples of how you've effectively communicated complex information in the past, especially in challenging situations. This will highlight your ability to maintain professionalism under pressure.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling difficult customers or managing arrears cases. Think of specific examples from your experience where you successfully navigated similar challenges. This will help you illustrate your problem-solving skills and your approach to customer service.
✨Highlight Team Collaboration
The role involves working closely with internal teams and external agencies, so be ready to discuss your experience in collaborative environments. Share instances where you’ve worked with others to achieve performance targets or improve processes. This will show that you’re a team player who can contribute positively to the organisation.
