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- Tasks: Provide top-notch customer service and manage equipment orders for the Community Equipment Service.
- Company: Local Authority in Rhondda Cynon Taf with a commitment to community support.
- Benefits: Competitive pay, potential for contract extension, and valuable experience.
- Why this job: Make a difference in your community while developing essential customer service skills.
- Qualifications: Experience in customer service and familiarity with IT systems required.
- Other info: Immediate start available; great opportunity for career growth.
The predicted salary is between 13 - 17 £ per hour.
We are working closely alongside a Local Authority in Rhondda Cynon Taf to assist with the appointment of a Customer Service Assistant, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £13.26 - £17.35 per hour.
Summary
The Customer Services Assistant will provide an excellent customer care service to support the delivery of the Community Equipment Service. The role involves scheduling logistical activities, processing equipment orders, and acting as a key point of contact for customers, partners, and contractors, ensuring accurate records and high service standards are maintained at all times.
Responsibilities
- Answer telephone enquiries from customers, partners, and contractors in a timely and courteous manner.
- Process equipment orders, collections, and repairs using the Community Equipment IT system.
- Maintain accurate and up-to-date records to support informed decision-making by commissioners and Vision Products.
- Schedule deliveries, collections, and repairs by contacting clients to agree suitable dates.
- Ensure all scheduling meets service requirements and performance indicators.
- Liaise with commissioners and professionals regarding issues impacting order requirements.
Qualification
- Knowledge of data protection requirements.
- Welsh Language Level 1.
Essentials
- Experience working in a customer-focused environment.
- Experience using a range of IT systems and packages.
- Ability to communicate effectively with customers who have varied support needs.
Please note you should be available to work immediately or at short notice. You should have the right to work in the U.K.
Customer Service Assistant in Pontyclun employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Pontyclun
✨Tip Number 1
Make sure you know the ins and outs of the Customer Service Assistant role. Brush up on your customer care skills and be ready to showcase how you can handle enquiries and process orders efficiently. We want to see that you can keep things running smoothly!
✨Tip Number 2
Practice your communication skills! You’ll be dealing with customers, partners, and contractors, so being able to communicate clearly and courteously is key. We suggest doing some mock calls or role-playing scenarios to get comfortable.
✨Tip Number 3
Familiarise yourself with the Community Equipment IT system if you can. Knowing how to navigate it will give you a leg up during the interview. We’re all about being proactive, so show us you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get your CV in front of the right people quickly. Plus, we’re here to support you every step of the way, so let’s make this happen together!
We think you need these skills to ace Customer Service Assistant in Pontyclun
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant IT skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re the perfect fit for the Customer Service Assistant role.
Show Your Enthusiasm: Let your passion for customer service shine through! We love candidates who are excited about helping others, so share a bit about what motivates you to work in this field.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster!
How to prepare for a job interview at Brackenberry
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent customer care looks like, especially in a community-focused role. Be ready to share examples of how you've handled customer queries or complaints in the past.
✨Familiarise Yourself with the IT Systems
Since the role involves using various IT systems, it’s a good idea to get acquainted with common customer service software. If you know which systems they use, mention any relevant experience you have. This shows you're proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like scheduling conflicts or difficult customers. Think of a few scenarios from your past experience where you successfully resolved issues, and be ready to discuss them in detail.
✨Show Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to communicate clearly and courteously. Practice active listening and ensure you articulate your thoughts well, as this will reflect your capability to interact with customers and partners.
