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- Tasks: Manage parking appeals and ensure compliance with legislation while delivering excellent customer service.
- Company: Local Authority in Greenwich offering a supportive work environment.
- Benefits: Competitive pay, potential for contract extension, and opportunities for career progression.
- Why this job: Make a real difference in your community while developing valuable skills in a dynamic role.
- Qualifications: Strong literacy and numeracy skills, experience in administrative or legal environments preferred.
- Other info: Immediate start available; perfect for those looking to gain experience in local government.
Rate of Pay £19.37 – £24.50 per hour
Summary The Parking Appeals & Representation Officer will be responsible for investigating and responding to challenges, representations, and appeals relating to PCNs. The role requires a high level of accuracy, strong legislative knowledge, and the ability to work to strict deadlines while producing high-quality written responses.
Responsibilities Investigate and respond to challenges, representations, appeals, charge certificates, and all PCN-related correspondence at all stages of the statutory process.Produce high-quality written responses in line with productivity targets and service standards.Assess and weigh evidence to make balanced, fair, and legally compliant decisions.Prepare and submit appeal evidence packs to London Tribunals within specified timescales.Attend personal appeal hearings when required and act as a professional liaison between the Council and London Tribunals.Respond to additional tribunal correspondence within required deadlines.
Essentials Proven experience in handling parking appeals, representations, or similar statutory casework.Strong understanding of parking enforcement legislation and statutory processes.Excellent written communication skills with attention to detail.Ability to work to tight deadlines while maintaining high-quality standards.Experience of analysing evidence and making sound, balanced judgements.
Please note You should be available to work immediately or at a short notice.You should have right to work in U.K
Disclaimer Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Appeals and Representations Officer
✨Tip Number 1
Network like a pro! Reach out to people in the local government or parking services sector. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Penalty Charge Notices and relevant legislation. We want you to be able to discuss how you’d handle appeals and challenges confidently!
✨Tip Number 3
Showcase your writing skills! Since you'll be producing detailed reports, consider bringing samples of your previous work to the interview. It’ll demonstrate your ability to communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your CV in front of the right people and kickstart your journey as a Parking Appeals and Representations Officer.
We think you need these skills to ace Parking Appeals and Representations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Parking Appeals and Representations Officer. Highlight any relevant experience in administrative or legal environments, and showcase your ability to produce detailed written reports.
Showcase Your Skills: Emphasise your literacy and numeracy skills, as well as your ability to interpret legislation accurately. We want to see how you can analyse evidence and make informed decisions, so don’t hold back!
Be Professional: Since this role involves producing high-quality written responses, ensure your application reflects a professional standard. Check for spelling and grammar errors, and keep your language clear and concise.
Apply Through Our Website: For immediate consideration, make sure to apply through our website. It’s the best way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Brackenberry
✨Know Your Legislation
Familiarise yourself with the relevant legislation and procedural guidance related to Penalty Charge Notices (PCNs). Being able to discuss specific laws and how they apply to the role will show your understanding and readiness for the position.
✨Prepare Evidence Packs
Practice preparing detailed evidence packs as if you were submitting them to London Tribunals. This will not only help you understand the requirements but also demonstrate your attention to detail and ability to work under pressure during the interview.
✨Showcase Your Decision-Making Skills
Be ready to discuss examples of how you've analysed evidence and made informed decisions in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your critical thinking abilities.
✨Emphasise Customer Care
Since the role involves enhancing customer experience, think of ways you've improved service delivery in previous positions. Share specific instances where you’ve gone above and beyond to meet customer needs, showing that you align with the Council's values.
