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- Tasks: Provide essential clerical support and excellent customer service in a dynamic environment.
- Company: Join a supportive Local Authority team in Newport with a focus on community service.
- Benefits: Competitive pay rate of £13.26 - £17.10 per hour with potential for contract extension.
- Other info: Immediate start available; great opportunity for career growth in public service.
- Why this job: Make a meaningful impact while supporting families during sensitive times.
- Qualifications: 5 GCSEs or equivalent, plus customer service experience required.
The predicted salary is between 13 - 17 £ per hour.
We are working closely alongside a Local Authority in Newport to assist with the appointment of a Business Support Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.26 - £17.10 per hour
Summary: The Business Support Officer will provide clerical and administrative support to the Team Leader while delivering excellent customer service to customers and partners of the crematorium. The role involves handling enquiries, processing cremation-related administration, managing payments and records, and supporting the smooth day-to-day operation of the service.
Responsibilities:
- Provide clerical and administrative support to the Team Leader and wider service.
- Communicate effectively in person, by telephone, and in writing with customers, partners, and stakeholders.
- Carry out a range of administrative duties associated with crematorium services and cremations.
- Receive payments for crematorium services, issue receipts, and maintain financial records in line with Council regulations.
- Support the Team Leader in maintaining effective relationships with funeral directors, officiants, suppliers, and other partners.
- Assist customers with enquiries relating to funerals, memorials, and crematorium services.
Qualification:
- Minimum of 5 GCSEs (A–C) or equivalent qualification.
- NVQ Level 2 or relevant administrative/customer service experience.
- Ideally working towards ICCM Crematorium Certificate.
Essentials:
- Minimum of two years' experience dealing directly with customers and partners.
- Strong verbal and written communication skills.
- Ability to plan, organise, and prioritise workloads effectively.
- Ability to demonstrate empathy, understanding, and sensitivity towards bereaved individuals.
- Good literacy and numeracy skills.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Business Support Officer in Newport employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer in Newport
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Business Support Officer role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administrative tasks. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Remember, this role involves supporting bereaved individuals, so demonstrating your understanding and sensitivity can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the quickest way to get your CV in front of the right people and increases your chances of landing that Business Support Officer gig.
We think you need these skills to ace Business Support Officer in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Officer role. Highlight your relevant experience in administration and customer service, and don’t forget to mention any qualifications that match the job description!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your strong verbal and written skills in your application. Use clear and concise language to demonstrate how you can effectively interact with customers and partners.
Emphasise Empathy and Sensitivity: Given the nature of the role, it’s important to show that you can handle sensitive situations with empathy. Include examples in your application that highlight your ability to support bereaved individuals with understanding and care.
Apply Through Our Website: We encourage you to apply through our website for immediate consideration. It’s the best way to ensure your application gets noticed, and we’re excited to see what you bring to the table!
How to prepare for a job interview at Brackenberry
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with clerical tasks, customer service expectations, and how to handle sensitive situations with empathy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on demonstrating your strong verbal and written communication skills, as these are essential for interacting with customers and partners.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you've dealt directly with customers. Highlight instances where you demonstrated empathy and understanding, especially in challenging situations. This will illustrate your ability to handle enquiries sensitively, which is crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you determine if the job is the right fit for you.