At a Glance
- Tasks: Manage damp and mould cases, ensuring efficient resolution and high-quality support.
- Company: Join Southern Housing, a leader in public sector housing services.
- Benefits: Competitive pay rate of £18.35-£24.20 per hour with potential for contract extension.
- Other info: Immediate start available with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: GCSEs or equivalent, plus experience in administration or case handling.
The predicted salary is between 24.2 - 24.2 £ per hour.
We are working closely with Southern Housing to assist with the appointment of a Case Handler on a 5-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £18.35- £24.20 per hour
Summary: The Case Handler is responsible for supporting the delivery of Southern Housing's Reactive Repairs service, with a specific focus on damp and mould cases that do not present an immediate health hazard. The successful candidate will provide high-quality administrative and case management support, ensuring cases are managed efficiently from initial report through to resolution.
Responsibilities:
- Manage an allocated caseload of non-hazard damp and mould cases from initial enquiry through to resolution.
- Ensure cases progress within agreed service standards and legislative timescales, escalating concerns where appropriate.
- Prepare correspondence, reports, and administrative documentation relating to case management activities.
- Contribute to continuous improvement by identifying opportunities to enhance case management processes and customer service.
- Undertake any additional administrative or clerical duties appropriate to the role.
Qualifications:
- Good standard of general education (GCSEs or equivalent, including English and Mathematics).
Essentials:
- Previous experience in an administrative, clerical, or case handling role.
- Experience working directly with customers, preferably within the public sector, housing, or property services.
- Experience managing multiple cases while maintaining accurate records and meeting deadlines.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Case Handler in Maidstone employer: Brackenberry
Brackenberry is an excellent employer that values its team members and fosters a supportive work culture in the beautiful surroundings of Abergavenny. With a focus on employee growth and development, we offer opportunities for skill enhancement while contributing to the maintenance of our cherished parks and open spaces. Join us to make a meaningful impact in the community while enjoying the benefits of working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Handler in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brackenberry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brackenberry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Case Handler in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brackenberry:Your cover letter is your chance to shine! Tell us why you want to work at Brackenberry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brackenberry!
How to prepare for a job interview at Brackenberry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
