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- Tasks: Manage tenancies, support residents, and ensure safe, clean neighbourhoods.
- Company: Local authority in Haringey focused on community support.
- Benefits: Competitive pay, flexible hours, and the potential for contract extension.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in service delivery and knowledge of social housing issues.
- Other info: Immediate start available; great opportunity for career growth.
The predicted salary is between 15 - 20 £ per hour.
We are working closely alongside a local authority in Haringey to assist with the appointment of a Housing Liaison Officer on a 3-month contract, highly likely to be extended at the client’s discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £17.61-£23.08 per hour
Summary: The Housing Liaison Officer is part of a team dedicated to delivering a high-quality, flexible, and value-for-money service to tenants. This role involves managing new tenancies and tenancy changes, interviewing service users, and handling general enquiries. The officer serves as a visible presence on estates, ensuring that neighborhoods remain clean and safe, residents are well-supported, and overall resident satisfaction remains high.
Responsibilities:
- Carry out tenancy checks, serve legal notices (Notice to Quit or Notice of Seeking), and manage the ending of tenancies.
- Manage incidents of low-level ASB, nuisance, and neighbour disputes; take enforcement action or refer complex cases to a Senior Housing Officer.
- Conduct routine and ad hoc visits to address arrears, vulnerability, or rehousing needs.
- Identify vulnerable residents and coordinate with external agencies to ensure their needs are addressed.
- Liaise with partners such as the DWP and CAB to help residents maximise benefit entitlements and minimise overpayments.
Essentials:
- Experience working with the general public, preferably in a service delivery setting, and within a diverse community.
- Knowledge of social housing, housing management, and a good understanding of related social housing issues.
- Knowledge and awareness of safeguarding issues.
- Experience in writing clear, concise letters and reports, as well as collecting and presenting data.
Please note: You should be available to work immediately or at short notice. You should have right to work in U.K. This role requires an Enhanced DBS.
Housing Liaison Officer in London employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or local authorities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Liaison Officers. Practice your responses, focusing on your experience with tenancy management and community engagement.
✨Tip Number 3
Show up at local community events or housing forums. This not only boosts your visibility but also helps you connect with potential employers and understand the community's needs better.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly, especially for roles like the Housing Liaison Officer that require immediate availability.
We think you need these skills to ace Housing Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Liaison Officer role. Highlight your experience with the general public and any relevant knowledge of social housing. We want to see how your skills match what we're looking for!
Showcase Your Writing Skills: Since you'll be writing letters and reports, it's crucial to demonstrate your ability to communicate clearly. Use concise language in your application and make sure there are no typos. We appreciate attention to detail!
Be Ready to Discuss Your Experience: Prepare to talk about your past experiences in service delivery settings. Think about specific examples where you've managed tenancies or dealt with community issues. We love hearing real-life stories that show your skills in action!
Apply Through Our Website: Don't forget to apply through our website for immediate consideration! It makes the process smoother for us and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Brackenberry
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific issues that come with it. Familiarise yourself with the responsibilities of a Housing Liaison Officer, especially around tenancy checks and managing disputes. This will show that you're not just interested in the role but also understand its challenges.
✨Showcase Your People Skills
Since this role involves working closely with the public, be ready to share examples of how you've successfully managed relationships or resolved conflicts in the past. Highlight your experience in service delivery and how you’ve supported diverse communities. This will demonstrate your ability to connect with residents effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle low-level anti-social behaviour or support vulnerable residents. Practising these scenarios can help you articulate your thought process and decision-making skills clearly.
✨Bring Evidence of Your Work
Have examples of your written communication ready, like letters or reports you've drafted. Being able to present clear, concise documentation is crucial in this role, so showcasing your writing skills will give you an edge. Plus, it shows you take the role seriously and are prepared.
