At a Glance
- Tasks: Manage and resolve housing complaints while ensuring residents receive fair outcomes.
- Company: Local Authority in Waltham Forest with a commitment to community service.
- Benefits: Competitive hourly rate, potential for contract extension, and valuable experience.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Make a real difference in people's lives by resolving housing issues.
- Qualifications: GCSEs in English and Maths; experience in customer service or housing preferred.
The predicted salary is between 31.83 - 31.83 £ per hour.
We are working closely alongside a Local Authority in Waltham Forest to assist with the appointment of a Housing Complaints and Enquiries Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £24.12 - £31.83 per Hour
Summary: We are looking for an experienced Housing Complaints and Enquiries Officer to provide a high-quality complaints and enquiries service within Housing. You will manage Stage 1 Housing Management and Assets complaints, work closely with contractors and internal teams to resolve issues, and ensure residents receive timely, fair, and customer-focused outcomes. The role also involves responding to Members' Enquiries, Freedom of Information (FOI) requests, and Subject Access Requests (SARs).
Responsibilities:
- Manage and investigate Stage 1 Housing Management and Assets complaints.
- Liaise with contractors, residents, and internal teams to resolve complaints effectively.
- Draft clear, professional complaint responses in plain English.
- Respond to Members' Enquiries, Freedom of Information (FOI), and Subject Access Requests (SARs).
- Gather, analyse, and evaluate information to support complaint investigations and recommendations.
Qualification:
- GCSEs (or equivalent) including English and Maths.
- Relevant qualification in Customer Service, Business Administration, Housing, or a related field or equivalent demonstrable experience.
Essentials:
- Experience handling customer complaints in a customer-focused environment.
- Experience conducting unscripted telephone conversations to gather information.
- Excellent written communication skills, including drafting formal complaint responses.
- Strong investigation, analytical, and problem-solving skills.
- Ability to build relationships and work collaboratively with residents, contractors, and colleagues.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Housing Complaints and Enquiries Officer in London employer: Brackenberry
Brackenberry is an excellent employer that values its team members and fosters a supportive work culture in the beautiful surroundings of Abergavenny. With a focus on employee growth and development, we offer opportunities for skill enhancement while contributing to the maintenance of our cherished parks and open spaces. Join us to make a meaningful impact in the community while enjoying the benefits of working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints and Enquiries Officer in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Complaints and Enquiries Officer in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Brackenberry
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Brackenberry.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Brackenberry that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
