At a Glance
- Tasks: Be the first point of contact for emergency and non-emergency calls, helping those in need.
- Company: Join a supportive team working with Lincolnshire County Council.
- Benefits: Earn between £12.76-£16.49 per hour with flexible hours.
- Other info: Opportunity for contract extension and professional development.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Passion for customer service and experience in sensitive environments preferred.
The predicted salary is between 12 - 16 € per hour.
We are working closely with local authority in Lincolnshire to assist with the appointment of a Customer Service Advisor Out of Hours, on a 3-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.76- £16.49 per hour
Hours per week: 25
Summary: The Out of Hours Customer Service Advisor serves as the essential first point of contact for Lincolnshire County Council's emergency and non-emergency services during evenings, weekends, and overnight periods. Based in the Corporate Hub, this role involves managing high-stakes, sensitive calls from both the general public and professional bodies such as the Police and Health Services. You will be responsible for accurately gathering information to support critical services like Adult Care and Children's Services, as well as handling enquiries for District Council housing repairs and library services.
Responsibilities:
- Act as the first point of contact for emergency calls specifically relating to Adult's and Children's Social Care.
- Assist in vital tasks such as facilitating Social Care Assessments to help residents stay safely at home and supporting contacts for Children in Need.
- Maintain precise records and process information within a fast-paced environment to ensure service continuity outside of standard business hours.
- Manage enquiries across a broad range of local services, including Council Housing repairs, Libraries, Heritage, and Registration & Celebratory Services.
Essentials:
- A proven passion for delivering high-quality customer service in a public-facing or contact center environment.
- Experience in handling sensitive information or working within a social care/emergency services context is highly beneficial.
- Competency in using Microsoft Office and Windows-based systems is required.
- Participation in a full induction and ongoing role-specific development training.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K. This role requires a Basic DBS.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Customer Service Advisor Out of Hours in Lincoln employer: Brackenberry
Brackenberry Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. As a Customer Service Advisor Out of Hours, you will play a crucial role in serving the Lincolnshire community, with opportunities for growth through ongoing training and a commitment to equality in the workplace. Enjoy competitive pay rates and the chance to make a meaningful impact during evenings and weekends in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Out of Hours in Lincoln
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the local authority or customer service sector. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've delivered top-notch customer service or handled sensitive information. We want you to showcase your skills and experiences that align with the role of a Customer Service Advisor.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to get comfortable with common interview questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your CV in front of the right people. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor Out of Hours in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous experience in customer service, especially in emergency or social care contexts, to show us you’re the right fit.
Showcase Your Passion:In your application, let us know why you’re passionate about delivering high-quality customer service. Share any relevant stories or experiences that demonstrate your commitment to helping others, especially in sensitive situations.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website:For the best chance of being considered, make sure to apply directly through our website. This way, we can easily access your application and get you on the path to joining our team!
How to prepare for a job interview at Brackenberry
✨Know Your Role
Make sure you understand the specifics of the Customer Service Advisor Out of Hours position. Familiarise yourself with the responsibilities, especially around handling sensitive calls and managing enquiries for various services. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your customer service skills, particularly in high-pressure situations. If you've worked in social care or emergency services, be ready to discuss how you handled sensitive information and supported vulnerable individuals.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing the questions but understanding them fully before responding. It’s crucial for a role that involves managing emergency calls, so showing this skill can set you apart.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with an upset caller or managing multiple enquiries at once. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving abilities.
