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- Tasks: Be the first point of contact for Adult Care services, handling enquiries via phone and email.
- Company: Join a supportive Local Authority team in Lincolnshire with a focus on community care.
- Benefits: Earn between £12.76 - £16.49 per hour with potential for contract extension.
- Other info: Immediate start available with opportunities for career growth.
- Why this job: Make a real difference by providing vital support to individuals in need.
- Qualifications: Experience in customer service, strong communication, and multitasking skills required.
The predicted salary is between 12.76 - 16.49 £ per hour.
We are working closely alongside a Local Authority in Lincolnshire to assist with the appointment of a Customer Service Advisor, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.76 - £16.49 per hour
Summary: The Customer Service Advisor will work within the Adult Care Team at the Customer Service Centre, acting as the first point of contact for a wide range of council services. The role involves handling enquiries from the public and professionals via phone and email, providing information, advice, and support, including safeguarding concerns and access to Adult Care and Wellbeing services.
Responsibilities:
- Act as the first point of contact for Adult Care and related services.
- Handle inbound calls and emails from the public and professionals.
- Provide information, advice, and guidance on available services.
- Manage sensitive and safeguarding-related enquiries appropriately.
- Use a strength-based approach to support individuals in maintaining independence.
- Accurately record information in real-time (direct input while speaking).
Essentials:
- Previous experience in a customer service or contact centre environment.
- Excellent communication and interpersonal skills.
- Strong typing and IT skills with the ability to multitask.
- Ability to handle complex, sensitive, and emotive situations.
- Customer-focused approach with problem-solving skills.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Customer Service Advisor in Lincoln employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company! Research the Local Authority in Lincolnshire and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive enquiries, role-play with a friend or family member to get comfortable with responding to various scenarios. This will boost your confidence when it comes to real-life situations.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle complex situations effectively.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your CV in front of the right people. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves handling enquiries from the public and professionals, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Problem-Solving Abilities: The job requires a customer-focused approach with strong problem-solving skills. In your application, share examples of how you've successfully resolved complex or sensitive situations in the past. We love to see how you tackle challenges!
Apply Through Our Website: Don't forget to apply through our website for immediate consideration! It’s the best way for us to receive your application and get you in the running for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Brackenberry
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the Adult Care Team's services and think about how you can contribute to their mission. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves handling sensitive enquiries, practice articulating your thoughts clearly and empathetically. You might want to role-play common scenarios with a friend or family member. This will not only boost your confidence but also prepare you for those tricky questions about managing complex situations.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific examples from your past experience where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your customer-focused approach and problem-solving skills effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in getting the job, but also in how you can grow and contribute within the organisation.