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- Tasks: Provide emergency support to vulnerable adults and coordinate swift assistance.
- Company: Join a supportive team dedicated to helping the community.
- Benefits: Competitive pay, flexible hours, and potential for contract extension.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer care skills and ability to handle emergencies.
- Other info: Immediate start available with opportunities for career growth.
The predicted salary is between 13 - 18 £ per hour.
We are working closely alongside a local authority in Charnwood to assist with the appointment of a Lifeline Control Operator on a 3-month contract, highly likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.90 - £18.08 per hour
Hours per week: 24
Summary:
The Lifeline Control Operator provides essential emergency support to elderly and vulnerable adults, enabling them to maintain independent living. As an integral part of the Landlord Services team, the role involves responding to emergency alarm activations and coordinating swift assistance from emergency services, next-of-kin, or Call-out Officers. Operating 24 hours a day, 365 days a year, the role also serves as a front-line point of contact for emergency repairs and urgent situations such as fires, floods, or anti-social behaviour.
Responsibilities:
- Respond to all alarm activations and calls in a polite, courteous manner within target times, deciding on the most appropriate type of assistance required.
- Liaise with family members, emergency services, Social Services, utility suppliers, and Emergency Call-out Officers to resolve customer issues.
- Act as the point of contact for emergency repair requests from CBC tenants and other housing providers outside of standard business hours.
- Prepare clear, concise reports regarding serious incidents for the Team Leader in accordance with established procedures.
- Deliver services fairly and without discrimination, complying with Data Protection legislation and all Charnwood Borough Council policies.
Essentials:
- Proven ability to provide a high standard of customer care and guidance, particularly when dealing with vulnerable individuals in stressful situations.
- Experience in assessing complex situations and making quick, informed decisions regarding emergency support and resource allocation.
- Ability to use emergency alarm systems, door entry technology, and disaster recovery equipment.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Lifeline Control Operator in Leicester employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Control Operator in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the field. A personal recommendation can go a long way in landing that Lifeline Control Operator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency response and customer care. We want you to showcase your ability to handle stressful situations with ease, so think of examples from your past experiences.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can boost your confidence and make a great first impression. Remember, you’re applying for a role that requires a high standard of customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your CV in front of the right people. Plus, we’re here to support you every step of the way in your job search journey.
We think you need these skills to ace Lifeline Control Operator in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lifeline Control Operator role. Highlight any relevant experience you have in customer care, especially with vulnerable individuals. We want to see how your skills match what we're looking for!
Showcase Your Decision-Making Skills: In your application, emphasise your ability to assess complex situations and make quick decisions. This is crucial for the role, so give us examples of when you've had to think on your feet!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with emergency situations. Make sure we can easily see your qualifications!
Apply Through Our Website: Don't forget to apply through our website for immediate consideration! It’s the best way for us to receive your application and get you in the running for this important role.
How to prepare for a job interview at Brackenberry
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Lifeline Control Operator. Familiarise yourself with emergency response protocols and the types of situations you might encounter. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this role involves providing support to vulnerable individuals, be prepared to discuss your experience in customer care. Think of specific examples where you've handled stressful situations with empathy and professionalism. This will highlight your ability to remain calm and effective under pressure.
✨Practice Decision-Making Scenarios
The job requires quick thinking and informed decision-making. Prepare for situational questions by practising how you would respond to various emergency scenarios. This will not only boost your confidence but also showcase your problem-solving skills during the interview.
✨Understand Data Protection and Compliance
Familiarise yourself with data protection legislation and the importance of compliance in this role. Be ready to discuss how you would handle sensitive information and ensure that all actions taken are in line with Charnwood Borough Council policies. This shows that you take the role seriously and are aware of the legal responsibilities involved.
