At a Glance
- Tasks: Be the friendly face of the Council, helping customers with their enquiries and requests.
- Company: Join a supportive Local Authority team in Charnwood.
- Benefits: Competitive pay, potential for contract extension, and valuable experience.
- Other info: Immediate start available with opportunities for career growth.
- Why this job: Make a difference in your community while developing essential customer service skills.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 13 - 17 € per hour.
We are working closely alongside a Local Authority in Charnwood to assist with the appointment of a Customer Service Advisor, on a 12-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.47 - £17.52 per hour
Summary: The Customer Service Advisor will act as the first point of contact for customers contacting the Council, handling enquiries, providing guidance and information, processing customer requests, and ensuring a professional and courteous service at all times.
Responsibilities:
- Act as the first point of contact for customers contacting the Contact Centre.
- Handle enquiries effectively and process requests through to satisfactory resolution.
- Provide accurate information and guidance regarding Council services and partner services.
- Utilise CRM and software systems to maintain accurate customer records and process enquiries.
- Liaise with internal departments and staff to resolve complex customer issues.
- Arrange customer appointments where necessary.
Qualification:
- Educated to O Level standard or equivalent qualification.
Essentials:
- Proven experience dealing directly with members of the public in a customer service environment.
- Experience working in a busy contact centre or telephone-based customer service role is desirable.
- Strong communication and listening skills with the ability to build rapport quickly.
- Ability to remain calm, patient, tactful, and professional under pressure.
- IT literate with working knowledge of MS Windows and CRM systems.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Customer Service Advisor in Leicester employer: Brackenberry
As a Customer Service Advisor with our Local Authority in Charnwood, you will join a supportive and dynamic work environment that prioritises professional development and employee well-being. We offer competitive pay rates, opportunities for contract extension, and a culture that values teamwork and effective communication, ensuring you can thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leicester
✨Tip Number 1
Get to know the company! Research the Local Authority in Charnwood and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle enquiries with ease. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the team is really like.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your CV in front of the right people. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service, especially in busy environments like contact centres. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role is all about communication, don’t forget to showcase your strong listening and speaking skills in your application. Use examples that demonstrate how you’ve built rapport with customers in the past.
Be Professional and Courteous:Remember, the job involves being the first point of contact for customers. Your application should reflect a professional tone and courteous attitude. We’re looking for candidates who can maintain composure under pressure!
Apply Through Our Website:For immediate consideration, make sure to apply through our website. It’s the quickest way for us to get your application and start the process. Don’t miss out on this opportunity!
How to prepare for a job interview at Brackenberry
✨Know Your Stuff
Make sure you’re familiar with the Council's services and how they operate. Brush up on common customer queries and think about how you would handle them. This will show that you’re proactive and genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve successfully dealt with customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a Customer Service Advisor role!
✨Stay Calm Under Pressure
Be ready to discuss how you handle stressful situations. Think of a time when you had to remain calm while dealing with a difficult customer. Share your strategies for staying composed and professional, as this is key in a busy contact centre environment.
