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- Tasks: Manage complex housing complaints and ensure compliance with regulations.
- Company: Local authority support firm dedicated to community welfare.
- Benefits: Competitive hourly rate with potential for contract extension.
- Why this job: Make a difference in people's lives by resolving housing issues.
- Qualifications: Experience in complaints handling and strong communication skills.
- Other info: Immediate start available; Basic DBS check required.
The predicted salary is between 24 - 32 £ per hour.
A local authority support firm is seeking a Complaints Review Officer to manage complex complaints and ensure compliance with the Housing Ombudsman regulations. This role requires relevant experience in complaints handling and the ability to draft professional responses promptly.
Candidates must be available to work immediately and possess a Basic DBS check. The position is on a 1.5-month contract with potential for extension. Rate of pay ranges from £24.12 to £31.92 per hour.
Housing Complaints Review Specialist employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Review Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local authority support firms. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of the Housing Ombudsman regulations and think about how your past experiences align with the role. We want you to shine when it comes to discussing your complaints handling skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that job, and applying directly can give you a better chance of standing out. Let’s get you that Complaints Review Officer position!
We think you need these skills to ace Housing Complaints Review Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and any relevant qualifications. We want to see how your background aligns with the role of a Housing Complaints Review Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your ability to draft professional responses and manage complex complaints effectively.
Showcase Your Availability: Since the role requires immediate availability, make sure to mention your start date clearly in your application. We appreciate candidates who can jump right in!
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Brackenberry
✨Know Your Complaints Handling
Make sure you brush up on your knowledge of complaints handling processes and the Housing Ombudsman regulations. Be ready to discuss specific examples from your past experience where you've successfully managed complex complaints.
✨Drafting Skills are Key
Since the role involves drafting professional responses, practice writing concise and clear replies to hypothetical complaints. This will help you demonstrate your communication skills during the interview.
✨Show Your Availability
As the position requires immediate availability, be upfront about your start date. Highlight your flexibility and willingness to jump right in, which can set you apart from other candidates.
✨Prepare for Compliance Questions
Expect questions related to compliance with regulations. Familiarise yourself with the key aspects of the Housing Ombudsman’s guidelines and be prepared to explain how you would ensure adherence in your role.
