At a Glance
- Tasks: Assist with customer finance enquiries and manage financial transactions.
- Company: Local Authority in Thurrock, committed to excellent service.
- Benefits: Competitive pay, potential for contract extension, and valuable experience.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Make a difference in people's lives while developing your finance and customer service skills.
- Qualifications: GCSEs in English and Maths; customer service or finance experience preferred.
The predicted salary is between 16.43 - 16.43 £ per hour.
We are working closely alongside a Local Authority in Thurrock to assist with the appointment of a Customer Finance Assistant, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £12.71 - £16.43 per hour
Summary: The Customer Finance Assistant will support the Customer Finance Team by managing customer enquiries relating to Adult Social Care charging, processing financial transactions, maintaining accurate records, and providing excellent customer service.
Responsibilities:
- Manage and respond to all incoming email enquiries received by the Customer Finance Team.
- Handle Homecare and Residential Care charging enquiries via email and telephone.
- Monitor and maintain generic team inboxes, ensuring enquiries are actioned within agreed timescales.
- Calculate invoices, financial adjustments, and charges accurately using the relevant finance systems.
- Liaise with colleagues across Adult Social Care to resolve customer queries promptly and efficiently.
- Support service users by explaining the Adult Social Care charging process and how charges may affect them.
Qualification: Educated to GCSE level (or equivalent), including English and Mathematics.
Essentials:
- Previous experience in a customer service, finance, or administrative role.
- Experience handling high volumes of emails and telephone enquiries.
- Good numerical skills with the ability to calculate invoices and financial adjustments accurately.
- Strong organisational skills with the ability to prioritise a busy workload.
- Excellent verbal and written communication skills.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Customer Finance Assistant in Grays employer: Brackenberry
Brackenberry is an excellent employer that values its team members and fosters a supportive work culture in the beautiful surroundings of Abergavenny. With a focus on employee growth and development, we offer opportunities for skill enhancement while contributing to the maintenance of our cherished parks and open spaces. Join us to make a meaningful impact in the community while enjoying the benefits of working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Finance Assistant in Grays
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Brackenberry.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Brackenberry. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Finance Assistant in Grays
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Brackenberry.
How to prepare for a job interview at Brackenberry
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Brackenberry's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Brackenberry offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
