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- Tasks: Lead the refresh of mobile devices across Norfolk and Suffolk, ensuring smooth rollouts.
- Company: Join Brackenberry, partnering with a leading UK Police Authority.
- Benefits: Earn £22.70 per hour with access to constabulary vehicles for travel.
- Why this job: Be hands-on in a dynamic role that supports frontline operations.
- Qualifications: Experience in IT support, strong Windows knowledge, and excellent communication skills.
- Other info: Immediate start available; great opportunity for career growth in a supportive team.
Brackenberry is proud to be working in partnership with a leading UK Police Authority to supply an experienced IT Support Engineer to support their critical End User Computing (EUC) refresh programme. This is a field-based role, ideal for someone who enjoys being hands-on and mobile, taking the lead in deploying and refreshing mobile devices across the region. You will be working within a high-performing ICT team, ensuring smooth device rollouts that are essential to frontline operations.
Role Overview:
- Deliver a high-priority mobile device refresh programme across Norfolk and Suffolk.
- Work closely with a dedicated End User Computing (EUC) team based in Suffolk.
- Carry out advanced diagnostics and support for hardware and software issues.
- Maintain and update the ICT asset register to ensure accuracy and compliance.
- Represent ICT in a customer-facing role with various internal departments.
- Ensure project delivery aligns with financial year targets and compliance obligations.
- Regularly travel between multiple sites (constabulary vehicles provided).
Qualifications:
- Qualification in an ICT discipline or relevant experience in an IT operational environment.
- Strong knowledge of Microsoft Windows environments.
- Proven ability to carry out advanced diagnostics on IT hardware and software.
- Experience working independently and collaboratively as part of a team.
- Familiarity with ICT Asset Management processes.
- Excellent communication skills and a strong customer service ethos.
- Full UK driving licence with eligibility to drive Constabulary vehicles (Category B).
Travel Requirement:
This is a field-based role with frequent travel across Norfolk and Suffolk. A driving licence is essential, and you will have access to constabulary vehicles where required.
Important:
You should be available to work immediately or at short notice. You should have the right to work in the UK full time and unrestricted and be able to provide proof towards it.
Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.
We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Required Skills:
- Compliance
- Mobile Devices
- Eligibility
- Project Delivery
- Asset Management
- Communication Skills
- Supply
- Travel
- Windows
- Software
- Customer Service
- Communication Management
IT Support Engineer in England employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in England
✨Tip Number 1
Get to know the company and its culture before your interview. Research Brackenberry and the UK Police Authority to understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical skills! Since this role involves advanced diagnostics and support, brush up on your knowledge of Microsoft Windows environments and mobile device management. Being hands-on during the interview can really set you apart.
✨Tip Number 3
Prepare for situational questions. Think about times you've worked independently or as part of a team, especially in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing this role!
We think you need these skills to ace IT Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with mobile devices, diagnostics, and any relevant qualifications. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves customer-facing interactions, it's crucial to showcase your communication skills. Use examples in your application that demonstrate how you've effectively communicated with clients or team members in the past.
Be Clear About Your Availability: We need someone who can start immediately or at short notice, so make sure to mention your availability in your application. This helps us understand when you can hit the ground running!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we see your CV and can consider you for this exciting opportunity!
How to prepare for a job interview at Brackenberry
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows environments and mobile device management. Be ready to discuss specific experiences where you've carried out advanced diagnostics or resolved hardware and software issues.
✨Showcase Your Customer Service Skills
Since this role involves a customer-facing aspect, prepare examples that highlight your communication skills and customer service ethos. Think of situations where you’ve successfully resolved user issues or improved their experience.
✨Demonstrate Your Independence and Teamwork
Be prepared to talk about times when you’ve worked independently as well as collaboratively within a team. This will show that you can adapt to different working styles, which is crucial for a field-based role.
✨Plan Your Travel Logistics
Since the job requires frequent travel across Norfolk and Suffolk, think about how you’ll manage your time and logistics. Mention your full UK driving licence and any relevant experience with travel in previous roles to reassure them of your readiness.
