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- Tasks: Coordinate repairs for over 5,000 homes and ensure excellent service for residents.
- Company: Join a local authority in Central Bedfordshire with a focus on community support.
- Benefits: Competitive pay of £15.07-£19.70 per hour and potential for contract extension.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 31 - 39 £ per hour.
We are working closely alongside a local authority in Central Bedfordshire to assist with the appointment of a Maintenance Coordinator on a 6-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £15.07- £19.70 per hour
Summary: The Maintenance Coordinator is a varied and customer-focused role essential to the management of over 5,000 Council-owned homes. You will act as a central link between residents, internal stakeholders, and trade teams. Your primary objective is to ensure that repairs are diagnosed correctly, scheduled efficiently, and tracked through to successful completion, providing an exemplary service experience for our customers.
Responsibilities:
- Analyze and diagnose repair requirements for council-owned dwellings based on reports from residents and stakeholders across multiple platforms.
- Manage the lifecycle of resident repair requests from initial diagnosis and scheduling through to job completion, ensuring adherence to Council policies.
- Monitor open work orders, identify and resolve duplicate entries, and ensure orders are closed promptly upon completion to maintain data integrity.
- Provide excellent customer service by keeping residents proactively informed regarding the status and progress of their repairs.
Essentials:
- Experience in a customer-facing role where providing 'exemplary service' was a key performance indicator.
- Experience in administrative or clerical roles involving data entry, scheduling, or case management.
- High level of proficiency in IT systems and experience with telephony systems.
- Prior experience or knowledge of Housing Maintenance Services is preferred but not essential.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer-term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Maintenance Coordinator in Dunstable employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator in Dunstable
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing maintenance sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Maintenance Coordinator roles. Think about how your past experiences align with the job description, especially around customer service and repair management.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your proficiency with IT systems and telephony during interviews. Highlight any specific software you've used in previous roles that could be relevant to managing repair requests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen quickly. Plus, we’re always looking for passionate individuals who can provide exemplary service to our customers.
We think you need these skills to ace Maintenance Coordinator in Dunstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and any relevant administrative skills. We want to see how you can provide that 'exemplary service' mentioned in the job description!
Showcase Your IT Skills: Since a high level of proficiency in IT systems is essential, don’t forget to mention any specific software or tools you’ve used. We love seeing candidates who are tech-savvy and ready to tackle the role head-on.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and directly related to the responsibilities outlined in the job description.
Apply Through Our Website: For the best chance of getting noticed, apply through our website. It streamlines the process for us and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Brackenberry
✨Know Your Stuff
Make sure you understand the role of a Maintenance Coordinator inside out. Familiarise yourself with the responsibilities, especially around diagnosing repairs and managing resident requests. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exemplary service, be ready to share specific examples from your past experiences where you went above and beyond for customers. Think about situations where you resolved issues or improved service delivery, as these stories will resonate well with the interviewers.
✨Get Tech-Savvy
Brush up on your IT skills, especially if you have experience with telephony systems or data entry. Be prepared to discuss any relevant software you've used in previous roles. If you can demonstrate your proficiency, it’ll give you an edge over other candidates.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the tools they use for scheduling, or how they measure success in the role. It shows that you're engaged and serious about the opportunity.