At a Glance
- Tasks: Provide top-notch customer service across various channels and assist with Council services.
- Company: Join a Local Authority in Carmarthen with a focus on community support.
- Benefits: Competitive pay, potential for contract extension, and valuable experience.
- Other info: Immediate start available with opportunities for career growth.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 17.73 - 17.73 £ per hour.
We are working closely alongside a Local Authority in Carmarthen to assist with the appointment of a Customer Services Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.69 - £17.73 per hour
Summary: The Customer Services Officer will act as an effective link between customers and Council departments, providing professional support across telephone, face-to-face, digital and social media channels. The role will promote online services while ensuring customers who require additional assistance receive accurate information and appropriate support.
Responsibilities:
- Provide professional and efficient customer service across telephone, face-to-face, digital and social media channels.
- Promote the Council's online services and encourage customers to use digital channels wherever possible.
- Provide accurate information and assistance where online services cannot be used.
- Assist customers with service requests, applications, forms, statements, amendments and updates.
- Deal with enquiries relating to Council Tax, Housing Benefits, Housing Repairs, Homelessness, Debt Recovery, Blue Badge applications, Licensing, Refuse and Recycling and Public Protection.
- Take ownership of customer enquiries and aim to resolve them at the first point of contact wherever possible.
Essentials:
- Excellent keyboard and IT skills, with familiarity using a range of IT applications.
- Ability to work accurately in a busy customer service environment.
- Excellent interpersonal and communication skills.
- A caring and customer-focused approach.
- Experience recognising and responding positively to customer needs.
- Experience delivering excellent customer care.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K.
Customer Services Officer in Carmarthen employer: Brackenberry
Brackenberry is an excellent employer that values its team members and fosters a supportive work culture in the beautiful surroundings of Abergavenny. With a focus on employee growth and development, we offer opportunities for skill enhancement while contributing to the maintenance of our cherished parks and open spaces. Join us to make a meaningful impact in the community while enjoying the benefits of working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Carmarthen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brackenberry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brackenberry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Officer in Carmarthen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brackenberry:Your cover letter is your chance to shine! Tell us why you want to work at Brackenberry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brackenberry!
How to prepare for a job interview at Brackenberry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
