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- Tasks: Respond to emergency calls and provide support to vulnerable individuals.
- Company: Join a caring team working with a Local Authority in Cardiff.
- Benefits: Competitive pay, flexible hours, and the chance to make a difference.
- Other info: Immediate start available; potential for contract extension.
- Why this job: Be a hero in your community while gaining valuable experience.
- Qualifications: GCSEs in English and Maths; customer service or care experience preferred.
The predicted salary is between 14 - 18 £ per hour.
We are working closely alongside a Local Authority in Cardiff to assist with the appointment of a Mobile Responder, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £14.13 - £18.30 per hour
Summary: The Mobile Responder will be part of the Telecare service, providing an efficient, reliable, and compassionate response to emergency alarm calls from vulnerable and elderly individuals. This role involves responding to urgent situations, delivering practical support, and ensuring the safety and wellbeing of service users.
Responsibilities:
- Respond promptly to emergency and priority alarm calls from customers
- Provide on-site assistance and practical support to vulnerable and elderly individuals
- Liaise with control centre, emergency services, next of kin, and care agencies
- Maintain accurate and detailed records of visits and incidents
- Conduct routine visits to sheltered housing schemes when required
- Install, test, and maintain telecare equipment including alarm units and pendants
Qualification: Educated to GCSE level (or equivalent), including English and Mathematics
Essentials:
- Experience in a customer-focused or care-related environment
- Ability to handle emergency and sensitive situations calmly and effectively
- Strong communication skills (verbal and written)
- Good IT skills and ability to use digital systems and devices
- Ability to work independently and as part of a team
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K. This role requires an Enhanced DBS.
Mobile Responder in Cardiff employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Responder in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the care sector. A personal recommendation can go a long way in landing that Mobile Responder role.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency response and customer care. We suggest role-playing with a mate to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've handled sensitive situations in the past. This will demonstrate your ability to stay calm under pressure, which is crucial for a Mobile Responder.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your CV in front of the right people and shows you’re serious about the opportunity. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Mobile Responder in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-focused or care-related roles. We want to see how you've handled emergency situations and supported vulnerable individuals, so don’t hold back on those examples!
Showcase Your Skills: Emphasise your strong communication skills and IT abilities. We’re looking for someone who can handle sensitive situations with ease, so include any relevant experiences that demonstrate your calmness and effectiveness.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why you’d be a great fit for the Mobile Responder role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the quickest way for us to get your CV and consider you for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Brackenberry
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Mobile Responder. Familiarise yourself with the Telecare service and how it operates. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare examples from your past work that highlight your customer-focused approach and ability to handle emergency situations. Think about specific instances where you provided support or assistance, as this will demonstrate your suitability for the role.
✨Brush Up on Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle sensitive situations, so think through your responses and keep them calm and collected.
✨Be Ready for Practical Scenarios
Expect situational questions during the interview. Prepare to discuss how you would respond to various emergency scenarios. This will not only show your problem-solving skills but also your ability to remain composed under pressure.