At a Glance
- Tasks: Provide vital support and advice to families and professionals in Cardiff.
- Company: Join Cardiff Council's Family Gateway Team for impactful community work.
- Benefits: Competitive pay, potential for contract extension, and meaningful work experience.
- Other info: Immediate start available; great opportunity for career growth in social services.
- Why this job: Make a real difference in the lives of families while building valuable skills.
- Qualifications: Experience with families and strong communication skills are essential.
The predicted salary is between 18.42 - 18.42 £ per hour.
We are working closely alongside a Local Authority in Cardiff to assist with the appointment of a Contact Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £14.09 - £18.42 per hour
The Family Gateway Contact Officer will work as part of the Family Gateway Team within Cardiff Council's Family Advice & Support Protection Hub (FASPH), providing high-quality information, advice and assistance to families and professionals. The role involves managing and coordinating multiple referrals without carrying a caseload, ensuring families receive appropriate support at the right level and at the right time.
Responsibilities:
- Provide information, advice and assistance to families, professionals and partner agencies.
- Manage and coordinate multiple referrals and ensure appropriate support is identified.
- Assess information received and identify the most appropriate level of support for families.
- Recognise when an individual or family may be at risk and seek appropriate advice and support.
- Build effective working relationships with families, professionals and partner agencies.
- Provide clear, accurate and appropriate information and advice.
Essentials:
- Experience working with babies, children, young people and families.
- Experience of providing information, advice or support to individuals and families.
- Experience of building effective working relationships with a diverse range of people and professional partners.
- Good understanding of the needs and wellbeing of children, young people and families.
- Experience using Microsoft packages and/or case management systems.
Please note: You should be available to work immediately or at short notice. You should have the right to work in the U.K. This role requires an Enhanced DBS.
Contact Officer in Cardiff employer: Brackenberry
Brackenberry is an excellent employer that values its team members and fosters a supportive work culture in the beautiful surroundings of Abergavenny. With a focus on employee growth and development, we offer opportunities for skill enhancement while contributing to the maintenance of our cherished parks and open spaces. Join us to make a meaningful impact in the community while enjoying the benefits of working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Officer in Cardiff
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Brackenberry.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Brackenberry!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Brackenberry, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Brackenberry or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Contact Officer in Cardiff
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Brackenberry:Before hitting send, make sure to tailor your application specifically to Brackenberry! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Brackenberry
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
