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- Tasks: Provide essential admin support and assist clients in the Housing Needs Unit.
- Company: Local Authority in Newport with a commitment to community service.
- Benefits: Competitive pay, potential for contract extension, and valuable work experience.
- Why this job: Make a difference in people's lives while gaining practical skills in a supportive environment.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office required.
- Other info: Immediate start available; great opportunity for career growth.
Overview
We are working closely alongside a Local Authority in Newport to assist with the appointment of an Administrative Assistant/Officer on a 3-month contract, highly likely to be extended at client\’s discretion. Please apply with your CV for immediate consideration.
Rate of Pay
£12.85 – £16.32 per hour
Summary
To provide an effective and efficient administrative and support service to officers and teams within the Housing Needs Unit. The postholder will support the day-to-day operations of the service by maintaining accurate records, assisting clients, liaising with internal and external agencies, and ensuring that administrative and financial processes are delivered efficiently and in line with Newport City Council policies and procedures.
Responsibilities
- Undertake all general administrative duties, including collation and processing of information, and maintaining records and filing systems (manual and electronic).
- Update and maintain systems, procedures, and records to ensure the effective and efficient delivery of services.
- Deliver high-quality front-of-house and reception-based customer service, responding to housing and homelessness-related enquiries from the public in person, by phone, and by email.
- Ensure that all statutory checks, data handling, and information management tasks are completed in accordance with legal and Council requirements.
- Process the ordering and receiving of goods and services in accordance with agreed procurement methods.
Mandatory Requirements
- Proven experience of dealing with complex situations and clients, demonstrating patience, professionalism, and sound judgement.
- Strong customer service skills, this is a key aspect of the role, requiring daily interaction with members of the public at the reception desk.
- Excellent interpersonal and communication skills (both verbal and written).
- Ability to manage workloads, prioritise tasks, and meet deadlines in a busy office environment.
- Competent in using IT systems and Microsoft Office applications (Word, Excel, Outlook).
- Understanding of confidentiality, data protection, and safeguarding principles.
Please note
- You should be available to work immediately or at short notice.
- You should have the right to work in the U.K.
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Administrative Assistant/Officer employer: Brackenberry
Contact Detail:
Brackenberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant/Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts and let them know you're on the hunt for an Administrative Assistant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the specific team you'll be working with. Knowing their goals and challenges will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 3
Practice your customer service skills! Since this role involves a lot of interaction with the public, think of scenarios where you might need to handle tricky situations and how you'd respond professionally.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen quickly. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Administrative Assistant/Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrative Assistant/Officer role. Highlight your relevant experience, especially in customer service and administrative tasks, to show us you’re the perfect fit for the job.
Show Off Your Skills: Don’t forget to showcase your IT skills and proficiency in Microsoft Office applications. We want to see how you can manage workloads and prioritise tasks effectively, so give us examples of how you've done this in the past!
Be Professional: Since this role involves dealing with the public, it’s crucial to demonstrate your professionalism in your application. Use clear and concise language, and make sure there are no typos or errors – we’re looking for attention to detail!
Apply Through Our Website: For immediate consideration, make sure to apply through our website. It’s the quickest way for us to get your application and start the process, so don’t miss out on this opportunity!
How to prepare for a job interview at Brackenberry
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Administrative Assistant/Officer role. Familiarise yourself with Newport City Council's policies and procedures, especially those related to housing needs. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with the public, be ready to discuss your previous customer service experiences. Think of specific examples where you handled complex situations with patience and professionalism. This will highlight your ability to manage challenging interactions effectively.
✨Demonstrate Your IT Competence
Brush up on your Microsoft Office skills, particularly Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in past roles to maintain records or manage information. If you have any experience with data handling or confidentiality, make sure to mention that too!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the Housing Needs Unit, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.