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- Tasks: Engage with residents and implement a triage system to support young people in Lewisham.
- Company: Local Authority in Lewisham focused on community engagement.
- Benefits: Competitive hourly rate, potential for contract extension, and meaningful community impact.
- Why this job: Make a difference by helping young people and diverse communities find opportunities.
- Qualifications: Experience in outreach, customer service, and trauma-informed practices preferred.
- Other info: Dynamic role with the chance to develop valuable skills in community engagement.
Overview
We are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Triage and Engagement Officer, on a 9-month contract, likely to be extended at client\\\’s discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £17.78 – £22.64 per hour
Responsibilities
- Develop and implement a single front door triage system for Lewisham Works.
- Provide trauma-informed triage to residents, young people, and personal advisors.
- Conduct outreach to engage harder-to-reach resident groups, such as NEET young people and inactive individuals.
- Support the employer engagement team to broker and enrol residents into Intermediate Labour Market (ILM) placements.
- Develop and maintain relationships with employers to promote opportunities for young people.
Requirements
- Evidence of training or awareness in trauma-informed practice (desirable).
- Proven experience of working with diverse resident groups, including those harder to engage.
- Track record in customer service and stakeholder relationship management.
- Experience in trauma-informed practices, outreach, or community engagement.
- Experience using IT systems for data management and reporting.
- Good levels of literacy and numeracy.
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Triage and Engagement Officer employer: Brackenberry Limited
Contact Detail:
Brackenberry Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Engagement Officer
✨Tip Number 1
Get to know the company and its values before your interview. Research Lewisham Works and understand their mission. This will help us tailor our responses and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice your outreach skills! Since the role involves engaging harder-to-reach groups, think of examples from your past experiences where you successfully connected with diverse individuals. We want to showcase our ability to relate to different communities.
✨Tip Number 3
Prepare some questions for the interview. Asking about the triage system or how they engage with NEET young people shows that we’re proactive and ready to contribute. It’s a great way to demonstrate our enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our appreciation and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Triage and Engagement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Triage and Engagement Officer role. Highlight your experience with diverse resident groups and any trauma-informed practices you've been involved in. We want to see how your skills match what we're looking for!
Showcase Your Outreach Skills: In your application, don’t forget to showcase your outreach experience. Talk about how you've engaged harder-to-reach groups before. This will help us see your potential impact in the role!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: We encourage you to apply through our website for immediate consideration. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Brackenberry Limited
✨Know Your Triage Systems
Familiarise yourself with triage systems, especially those that are trauma-informed. Be ready to discuss how you would implement a single front door triage system for Lewisham Works and share any relevant experiences you've had in similar roles.
✨Engagement Strategies Matter
Think about your approach to engaging harder-to-reach groups, like NEET young people. Prepare examples of outreach strategies you've used in the past and be ready to explain how you can adapt these to fit the needs of diverse resident groups.
✨Showcase Your Relationship-Building Skills
Since the role involves maintaining relationships with employers, come prepared with examples of how you've successfully built and managed stakeholder relationships. Highlight any specific outcomes from these interactions that benefited the community or organisation.
✨Be Data Savvy
As the role requires using IT systems for data management, brush up on your data reporting skills. Be ready to discuss any tools or software you've used in the past and how you can leverage them to support the employer engagement team effectively.
