At a Glance
- Tasks: Be the friendly face of our community, helping learners and answering enquiries.
- Company: Join a supportive Local Authority team in Slough.
- Benefits: Flexible hours, potential for contract extension, and valuable experience.
- Other info: Great opportunity for career growth in a vibrant community setting.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: 5 GCSEs or equivalent, plus a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
We are working closely alongside a Local Authority in Slough to assist with the appointment of a Customer Service Advisor, on a 6-month contract, highly likely to be extended at client's discretion. The Customer Service Advisor will provide a high-quality, customer-focused service to learners, staff, partners, and potential customers. You will act as the first point of contact for enquiries, support learner enrolment processes, undertake a range of administrative duties, and contribute to projects that promote lifelong learning services across the community.
Responsibilities
- Act as the first point of contact for all enquiries via telephone, email, letter, and face-to-face interactions.
- Provide information and advice on learning opportunities and signpost learners to appropriate services and providers.
- Deliver a professional reception service at community learning centres and other venues as required.
- Support learner enrolment processes, ensuring accurate completion of forms, fee collection, receipt issuance, and data entry.
- Maintain accurate electronic and paper records using Management Information Systems (MIS) and other databases.
- Support tutors and managers with administrative tasks and learner liaison activities.
Qualifications and Skills
- 5 GCSEs (Grades A-C / 4-9) or equivalent qualifications.
- Previous experience in a customer-focused environment.
- Experience working within a team environment.
- Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
- Strong literacy, numeracy, and IT skills.
- Excellent verbal and written communication skills.
- Right to work in the UK.
Customer Service Advisor in Slough employer: Brackenberry Limited
As a Customer Service Advisor with our Local Authority in Slough, you will join a supportive and community-focused team dedicated to enhancing lifelong learning services. We offer a collaborative work culture that values professional development, providing opportunities for growth and skill enhancement while making a meaningful impact in the community. Enjoy the benefits of a stable contract with the potential for extension, all within a vibrant local environment that fosters both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Slough
✨Tip Number 1
Get to know the company! Research the Local Authority in Slough and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the first point of contact for enquiries. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it ensures your CV gets directly into the right hands, increasing your chances of landing that interview.
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your customer-focused experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing high-quality service and how your background makes you a great fit for this role. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills:Since excellent verbal and written communication skills are key for this position, make sure your application reflects that. Use clear language and check for any typos or errors. We love attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Brackenberry Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the responsibilities listed in the job description, especially around learner enrolment processes and providing information on learning opportunities. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or provide support in a team environment. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Skills
Highlight your proficiency in Microsoft Office applications and any relevant experience in a customer-focused environment. Be ready to discuss specific examples where you've used these skills effectively, as this will demonstrate your capability to perform the tasks required in the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team you'll be working with or how success is measured in the role. Asking insightful questions shows your enthusiasm for the position and helps you determine if it's the right fit for you.
