At a Glance
- Tasks: Coordinate and schedule repairs, ensuring timely service delivery for tenants.
- Company: Join a leading housing organisation focused on community and customer service.
- Benefits: Competitive pay, potential for contract extension, and supportive work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Make a difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: GCSEs in English and Maths or relevant experience in scheduling.
The predicted salary is between 30000 - 40000 £ per year.
We are working closely with Southern Housing to assist with the appointment of a Scheduler on a 3‑month contract highly likely to be extended at the client’s discretion. The Scheduler provides efficient administrative and scheduling support to the Reactive Repairs and Direct Services function, ensuring repair and maintenance activities are planned, coordinated, and delivered effectively. The role is responsible for scheduling repair works, coordinating operatives and appointments, and delivering a responsive, customer‑focused service to tenants and stakeholders. Working within a fast‑paced maintenance environment, the post holder ensures repairs are scheduled efficiently, resources are utilised effectively, and service delivery standards are maintained to support excellent customer outcomes.
Responsibilities
- Coordinate and schedule responsive repairs, maintenance appointments, and work orders to ensure timely and efficient service delivery.
- Maintain accurate records of repairs, appointments, customer communications, and maintenance schedules using job‑specific IT systems.
- Ensure all administrative processes, documentation, and scheduling records are maintained accurately and confidentially.
- Assist with reporting, data entry, performance monitoring, and general administrative support for the repairs and maintenance function.
- Promote compliance with organisational procedures, health and safety requirements, equality and diversity standards, and data protection obligations.
Qualifications
- GCSEs/O'Level (or equivalent) including English and Mathematics, or equivalent relevant experience.
- Proven experience scheduling work within a repairs, reactive maintenance, housing maintenance, or property maintenance environment.
- Experience coordinating appointments, diaries, or workforce schedules in a fast‑paced operational setting.
- Experience maintaining accurate records, work orders, and service information using IT systems and databases.
- Right to work in the UK.
We are committed to equality in the workplace and is an equal opportunity employer.
Scheduler employer: Brackenberry Limited
Southern Housing is an excellent employer, offering a dynamic work environment where employees can thrive in their roles while contributing to meaningful community outcomes. With a strong commitment to employee development and a culture that values diversity and inclusion, staff members enjoy opportunities for growth and advancement within the organisation. Located in a vibrant area, the company provides a supportive atmosphere that fosters collaboration and innovation, making it an ideal place for those seeking a rewarding career in property maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and maintenance sectors. You never know who might have a lead on a Scheduler role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your scheduling skills. Be ready to discuss how you've efficiently coordinated repairs and managed appointments in past roles. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the Scheduler position. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be what you’re looking for. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and coordinating repairs. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed scheduling in a fast-paced environment, and let us know why you're excited about this role with Southern Housing.
Show Off Your IT Skills:Since we rely on job-specific IT systems, mention any relevant software or databases you’ve used before. This will help us see how you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Brackenberry Limited
✨Know Your Scheduling Systems
Familiarise yourself with the job-specific IT systems mentioned in the job description. Be ready to discuss any relevant experience you have with scheduling software or databases, as this will show your potential employer that you can hit the ground running.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you’ve had to coordinate repairs or appointments and how you ensured a positive experience for customers. This will highlight your ability to deliver a responsive service.
✨Showcase Your Organisational Skills
Be ready to talk about how you manage multiple tasks in a fast-paced environment. Share specific strategies you use to keep track of appointments and repairs, as well as how you maintain accurate records. This will demonstrate your ability to handle the demands of the role.
✨Understand Compliance and Safety Standards
Brush up on health and safety requirements, equality and diversity standards, and data protection obligations relevant to the role. Being knowledgeable about these areas will show that you take compliance seriously and are committed to maintaining high service delivery standards.
