At a Glance
- Tasks: Be the friendly face of our Business Centre, supporting tenants and visitors.
- Company: Join a dynamic Local Authority team in North Northamptonshire.
- Benefits: Gain valuable experience with potential for contract extension.
- Other info: Perfect for those looking to enhance their communication and organisational skills.
- Why this job: Make a difference by helping businesses thrive in a supportive environment.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Overview
We are working closely with a Local Authority in North Northamptonshire to appoint a Tenant Liaison Officer on a three‑month contract, highly likely to be extended at the client’s discretion.
Responsibilities
- Provide a professional front‑of‑house and tenancy support service at the Business Centre, acting as the first point of contact for visitors, tenants, and stakeholders.
- Meet and greet visitors, offering a professional reception service and directing enquiries appropriately.
- Liaise with internal colleagues, tenants, and external organisations regarding meeting room bookings, catering arrangements, and events.
- Coordinate tenant communications and provide ongoing support for businesses operating within the centre.
- Arrange and conduct viewings of the Business Centre for prospective tenants.
- Complete inductions for new tenants, including issuing keys and access fobs.
- Verify identification, complete trade reference and credit checks for prospective tenants, and assist with tenancy onboarding.
Qualifications
- GCSEs (or equivalent) including English and Mathematics.
- Previous experience in a customer service, reception, facilities, property, or administrative role.
- Excellent communication and interpersonal skills with the ability to build positive relationships with tenants, visitors, and colleagues.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Experience using Microsoft Office applications, particularly Word and Excel.
- Ability to maintain accurate records and work with bespoke IT systems.
Contract
Role is for 3 months with the possibility of extension at the client’s discretion.
Tenant Liaison Officer in Northampton employer: Brackenberry Limited
Brackenberry Limited is an excellent employer, offering a supportive work culture that values teamwork and dedication to maintaining beautiful public spaces in Southwark. Employees benefit from flexible working arrangements, opportunities for skill development, and the chance to make a tangible impact on the community through their gardening efforts. With a focus on safety and high maintenance standards, this role provides a rewarding experience for those passionate about outdoor work.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Brackenberry Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Brackenberry Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Tenant Liaison Officer in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Brackenberry Limited.
How to prepare for a job interview at Brackenberry Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Brackenberry Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Brackenberry Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
