We are working closely alongside with local authority in West Northamptonshire to assist with the appointment of a Council tax Officer on a 3-month contract, highly likely to be extended at clients discretion. The Council Tax Officer will be responsible for the accurate and timely administration of Council Tax accounts and billing in accordance with relevant legislation and council policies. The role involves processing account changes, assessing discounts and exemptions, administering Council Tax Reduction applications, and providing a high-quality customer-focused service to residents and stakeholders while supporting the effective collection of Council Tax. Responsibilities:
- Maintain accurate and up-to-date Council Tax accounts, ensuring billing information and customer records are processed correctly.
- Apply relevant Council Tax legislation, case law, policies and working practices to ensure accurate billing and account administration.
- Process changes in liability, billing amendments, discounts, exemptions, disregards and Council Tax Reduction applications.
- Provide clear advice and guidance to residents, maintaining a professional and customer-focused service.
- Liaise with internal council departments and external agencies to resolve queries and support effective service delivery. GCSE English and Mathematics at grade C or above, or demonstrable equivalent literacy and numeracy skills.
- Relevant training or qualifications in Council Tax, Revenues or Benefits administration would be advantageous. Experience in a Local Authority Revenues or Council Tax environment is desirable in the council's formal person specification.
- Experience processing Council Tax accounts, billing amendments, discounts, exemptions, disregards and Council Tax Reduction applications is advantageous.
- Experience applying legislation and procedures to assess applications and maintain accurate customer records.
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Council Tax Officer in Northampton employer: Brackenberry Limited
As an Allocations Officer with our Local Authority in Slough, you will be part of a dedicated team committed to providing exceptional housing services to the community. We pride ourselves on fostering a supportive work culture that values professional development and offers opportunities for growth within the public sector. Enjoy the unique advantage of making a meaningful impact in people's lives while working in a collaborative environment that prioritises customer focus and effective resource management.
