At a Glance
- Tasks: Coordinate and schedule repairs, ensuring timely service delivery for tenants.
- Company: Join Southern Housing, a leader in providing quality housing services.
- Benefits: Gain valuable experience with potential for contract extension and career growth.
- Other info: Fast-paced environment with a focus on customer satisfaction and teamwork.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: GCSEs in English and Maths or relevant experience in scheduling.
The predicted salary is between 30000 - 40000 £ per year.
We are working closely with Southern Housing to assist with the appointment of a Scheduler on a 3‑month contract highly likely to be extended at the client’s discretion. The Scheduler provides efficient administrative and scheduling support to the Reactive Repairs and Direct Services function, ensuring repair and maintenance activities are planned, coordinated, and delivered effectively. The role is responsible for scheduling repair works, coordinating operatives and appointments, and delivering a responsive, customer‑focused service to tenants and stakeholders. Working within a fast‑paced maintenance environment, the post holder ensures repairs are scheduled efficiently, resources are utilised effectively, and service delivery standards are maintained to support excellent customer outcomes.
Responsibilities
- Coordinate and schedule responsive repairs, maintenance appointments, and work orders to ensure timely and efficient service delivery.
- Maintain accurate records of repairs, appointments, customer communications, and maintenance schedules using job‑specific IT systems.
- Ensure all administrative processes, documentation, and scheduling records are maintained accurately and confidentially.
- Assist with reporting, data entry, performance monitoring, and general administrative support for the repairs and maintenance function.
- Promote compliance with organisational procedures, health and safety requirements, equality and diversity standards, and data protection obligations.
Qualifications
- GCSEs/O'Level (or equivalent) including English and Mathematics, or equivalent relevant experience.
- Proven experience scheduling work within a repairs, reactive maintenance, housing maintenance, or property maintenance environment.
- Experience coordinating appointments, diaries, or workforce schedules in a fast‑paced operational setting.
- Experience maintaining accurate records, work orders, and service information using IT systems and databases.
- Right to work in the UK.
We are committed to equality in the workplace and is an equal opportunity employer.
Scheduler in London employer: Brackenberry Limited
Southern Housing is an excellent employer, offering a dynamic work environment where employees can thrive in their roles while making a meaningful impact on the community. With a strong commitment to employee development and a culture that values diversity and inclusion, staff members enjoy opportunities for growth and advancement within the organisation. Located in a vibrant area, the company provides a supportive atmosphere that fosters collaboration and ensures that every team member contributes to delivering exceptional service to tenants and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and maintenance sectors. You never know who might have a lead on a Scheduler role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your scheduling skills. Be ready to discuss how you've efficiently coordinated repairs and managed appointments in past roles. We want to see that you can handle the fast-paced environment!
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with job-specific IT systems and databases. Highlight any experience you have with maintaining accurate records and managing schedules during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Scheduler in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and coordinating repairs. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Skills:In your cover letter, give us examples of how you've successfully managed appointments and maintained records in a fast-paced environment. We want to see your problem-solving skills in action!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your relevant experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Scheduler role. We can’t wait to hear from you!
How to prepare for a job interview at Brackenberry Limited
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling skills and knowledge of the repairs and maintenance sector. Be ready to discuss specific examples of how you've efficiently coordinated appointments or managed work orders in a fast-paced environment.
✨Familiarise Yourself with IT Systems
Since you'll be using job-specific IT systems, it’s a good idea to get comfortable with common scheduling software. If you know what systems the company uses, mention your experience with similar tools during the interview.
✨Showcase Your Customer Service Skills
This role is all about delivering a responsive, customer-focused service. Prepare to share examples of how you've handled customer communications and ensured satisfaction in previous roles. Highlight your ability to maintain professionalism under pressure.
✨Understand Compliance and Safety Standards
Be prepared to discuss your understanding of health and safety requirements, data protection obligations, and equality standards. Showing that you take these seriously will demonstrate your commitment to maintaining high service delivery standards.
