Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for Adult Care and Wellbeing services.
- Company: Join Lincolnshire County Council's supportive Customer Service Centre.
- Benefits: 3-month contract with potential extension and valuable experience.
- Why this job: Make a real difference in people's lives through empathetic support.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic role with opportunities to develop your skills in a caring environment.
The predicted salary is between 1300 - 1800 £ per month.
We are working closely alongside a Local Authority in Lincoln to assist with the appointment of a Customer Service Advisor Care & Wellbeing Hub, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
The Customer Service Advisor will work within Lincolnshire County Council's Customer Service Centre, acting as the first point of contact for a wide range of council services, with a primary focus on Adult Care. The role involves handling complex, sensitive, and sometimes emotive contacts from members of the public and professionals via telephone and email, using a strength-based approach to support residents and ensure appropriate outcomes.
Responsibilities:- Act as the first point of contact for Adult Care, Carer Services, and Wellbeing Services
- Handle incoming telephone and email enquiries from the public and professionals
- Use a strength-based conversation approach to support residents and enable positive outcomes
- Gather accurate and relevant information to determine the most appropriate response or service pathway
- Respond to safeguarding concerns and service access requests in line with procedures
- Manage complex, sensitive, and emotive conversations professionally and empathetically
- Experience working in a busy customer service or contact centre environment
- Strong customer-focused approach with excellent communication skills
- Ability to manage sensitive and complex conversations calmly and professionally
- Excellent typing skills and confidence using IT systems and databases
- Ability to multitask and accurately capture information during live calls
Customer Service Advisor Care & Wellbeing Hub in Lincoln employer: Brackenberry Limited
Contact Detail:
Brackenberry Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Care & Wellbeing Hub in Lincoln
✨Tip Number 1
Get to know the company! Research Lincolnshire County Council and their values. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be handling sensitive calls, try role-playing with a friend or family member to get comfortable with managing complex conversations.
✨Tip Number 3
Be ready to showcase your empathy. Think of examples from your past experiences where you've successfully supported someone through a tough situation. This will highlight your strength-based approach.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your CV in front of the right people. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor Care & Wellbeing Hub in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in handling sensitive situations. We want to see how your skills align with the role of a Customer Service Advisor in the Care & Wellbeing Hub.
Showcase Your Communication Skills: Since you'll be dealing with complex and emotive conversations, it's crucial to demonstrate your excellent communication skills. Use examples in your application that show how you've successfully managed similar situations in the past.
Highlight Your IT Proficiency: As you'll be using various IT systems and databases, mention any relevant experience you have with technology. We appreciate candidates who are confident in their typing skills and can multitask effectively during calls.
Apply Through Our Website: For immediate consideration, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Brackenberry Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in the Care & Wellbeing Hub. Familiarise yourself with the services offered by Lincolnshire County Council and think about how your experience aligns with their needs.
✨Practice Empathy
Given the sensitive nature of the role, practice handling complex and emotive conversations. Role-play with a friend or family member to get comfortable responding to difficult scenarios while maintaining professionalism and empathy.
✨Showcase Your Skills
Be ready to discuss your customer service experience, especially in busy environments. Prepare examples that highlight your communication skills, ability to multitask, and how you've successfully managed sensitive situations in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
