At a Glance
- Tasks: Be the friendly face of customer service, helping people with their enquiries.
- Company: Join Brackenberry Limited, partnering with a Local Authority in Charnwood.
- Benefits: 12-month contract with potential for extension and valuable experience.
- Other info: Strong communication and IT skills are essential for success.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: O Level education and previous customer service experience required.
The predicted salary is between 22000 - 26000 € per year.
Brackenberry Limited is working with a Local Authority in Charnwood to appoint a Customer Service Advisor on a 12-month contract. The successful candidate will act as the first point of contact for customers, handle enquiries, and provide precise guidance on Council services.
We seek an individual educated to O Level standard with experience in customer service. Strong communication skills and IT literacy are vital. The role may be extended based on client discretion.
Public Service Customer Care Advisor in Leicester employer: Brackenberry Limited
Brackenberry Limited is an excellent employer, offering a supportive work culture that values customer service excellence and community engagement. Located in Charnwood, employees benefit from a collaborative environment with opportunities for professional growth and development, making it an ideal place for those seeking meaningful and rewarding employment in the public service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Public Service Customer Care Advisor in Leicester
✨Tip Number 1
Make sure you know the ins and outs of the Council services. Brush up on common queries and how to handle them, so you can impress during your interview!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable answering questions clearly and confidently.
✨Tip Number 3
Don’t forget to showcase your IT skills! Familiarise yourself with common customer service software and tools that might be used in the role.
✨Tip Number 4
Apply through our website for a smoother process! We’re here to help you land that Customer Care Advisor role, so let’s make it happen together.
We think you need these skills to ace Public Service Customer Care Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled enquiries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Care Advisor role. Be sure to mention your IT literacy and how you can provide precise guidance on Council services.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll be providing to our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Brackenberry Limited
✨Know Your Stuff
Familiarise yourself with the services offered by the Local Authority in Charnwood. Being able to discuss specific services and how they impact the community will show your genuine interest and preparedness.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and confident.
✨Demonstrate Customer Service Experience
Prepare examples from your past roles where you successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Be IT Savvy
Brush up on your IT skills, especially any software or systems commonly used in customer service roles. If you know what tools the Local Authority uses, mention your familiarity with them during the interview to show you're ready to hit the ground running.
